Some leading delivery gigs you can try instead of Shipt include: This is only a few examples of delivery jobs that pay as well. Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. When I call to support the hang the phone in my face 3 times. Its important to know that Shipt has access toeverymessage you send to its customers. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Most of them said immediately no rush and please take your time and stay safe. Extra Reading Shipt vs DoorDash Which Gig Pays More? There were a few times in that email, my frustration came out in a professional manor but nothing to the point to not get a response back for a week and then when getting one back not explaining any of the concerns I had. Mar 7, 2019 - Independent Contractor in New York, NY. Disclosing personal information without authorization - Our community values personal privacy. I got honest and made some comments about not working the regular schedule anymore, and then me and one of the moderators got into a pissing match, Michael said. We trust drivers to use the app honestly and with integrity. 1:413. Shipt is very rude as well. However, as a courtesy Delivery Logistics may let you know if your account is beginning to show a pattern of untimely service. 6:0012. If a customer is unresponsive, or the driver is delivering to a restricted area, there are certain steps that must be taken before an order can be marked as delivered within the driver app. Founded on the mission of simplifying lives, Shipt.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. And at just $14 dollars a month, it seemed like a good deal. The hourly rate also relies on you being able to shop extremely quickly and efficiently. I've been complaining about that for years now. How to stack orders? In the first instance, deactivation can be temporary. Deactivation Policy . Navigate to your account page. 3:055. You can literally be a great shopper some people are a complete ass. Accounts of drivers that abuse our services and/or our approved vendors services or engage in fraud, or accounts of drivers that cause others to do the same, will be deactivated. Shipt has taken the [] model of hiring so many shoppers per area that those of us who have given our blood, sweat, and tears can no longer even get orders unless we pre schedule shifts. If it's permanent, then there is no appeal process. Account was deactivated indefinatly for absolutely no reason and I was given zero communication. When Target bought the company for $550 million in 2017, Shipt rapidly expanded its same-day delivery to half of its stores. Account was deactivated indefinatly for absolutely no reason and I was. 7:30HELPFUL SHIPT SHOPPER EQUIPMENT:https://www.amazon.com/shop/tyraboo94Apply here: https://www.shipt.com/shopper-application/Use My Code when applying: D682AEOTHER SHIPT RELATED VIDEOS:How to Do Shipt Taxes?https://youtu.be/6yNRITrVF5IHow Much do I Make as a Shipt Shopper?https://youtu.be/nVnBfFJeutsHow to Be A Shipt Shopper:https://youtu.be/6STVVBAm_xUShipt Taxes Explained!https://youtu.be/6yNRITrVF5IShipt Shopper Ride Along:https://youtu.be/CrfMmLJXLmoPLEASE SUBSCRIBEhttps://www.youtube.com/c/TyraTheCreativeLETS CONNECT!TyraInstagram: https://www.instagram.com/tyrathecreative/Twitter: https://twitter.com/tyrathecreativeFacebook: https://www.facebook.com/TyraGabrielleMorrisonBUSINESS INQUIRIES: tyrathecreative@gmail.com SEND ME STUFF!TYRA MORRISONP.O. Unsafe driving - Exhibiting objectively unsafe conduct during transportation, including texting and driving, not pulling over before reviewing new delivery opportunities, and failing to be conscientious while using navigation apps. Will I get reimbursed for mileage? 3:467. We would like to . Where does that come into play. A 4.7 rating is a pretty high requirement, so if you have a string of awful ratings in a row, youre getting closer to the threshold of Shipt Shoppers deactivation policy. Similarly, you can use websites like TaskRabbit to make money by offering errand running services or by being a personal driver. Management and communication is poor. It doesnt matter if the person is clearly over 21 either; this is how Shipt protects itself legally from minors getting alcohol. Shipt workers told Motherboard that customers who order from Target often seem surprised when independent contractors in plain clothes driving their personal cars show up at their homes with massive deliveries from Target. Its really a gross way to act. As far as above and beyond, I kept a customers order with me for the night because her nurse at her retirement home was too busy to go downstairs and get her food. Create an account to follow your favorite communities and start taking part in conversations. Please contact us and we will reply as soon as possible. Timing and taking too many orders at once and getting them all there on time was thier main concern. Unauthorized Access. He was happy Id asked about this and told me his boss was at his elbow and hed switch me over to him. This way you not slide any further down. As mentioned, you can face Shipt Shopper deactivation if your on-time rating falls below 90 percent. Shipt is American Sign Language (ASL) friendly. Share a little biographical information to fill out your profile. I don't know the actual numbers, but it is not sent manually. If the customer understands whats going on theyre less likely to rate you low. I replied to that email and never got a response back. They didn't give me any chance to discuss it and verify it was a report by an employee that wasn't even involved. Last year, Shipt flooded its markets with new workers and began rolling out an algorithmic pay model in certain cities, like Seattle, that many workers say has left them scrambling to piece together gigs and took a chunk out of their paychecks, as Gizmodo reported. I called Shipt and one person said maybe it was because I delivered an order 3 hours late and did not provide exceptional customer service. I would've fired you a lot quicker than they did. Sometimes pay isnt so good and they can deactivate your account at anytime. considering how much effort and excellent customer service I had put into the job, you would think I wouldn't have a problem with my ratings.. Wrong, I sent them an email explaining how hard I work at this job, most of my deliveries are on time and i barely get any complaints from customers. When I call to support the hang the phone in my face 3 times. Cons What they did was wrong. Creating an unsafe environment for anyone on the platform is grounds for immediate deactivation. They told me they don't know why and i have to email that 3 days to get back to you email. Related Topic: However, many other Shipt Shoppers have identified common reasons for deactivation. And deactivation does happen for this reason. It happens when your rating is too low for too long. A lot of over the top things. Does Shipt deactivate for inactivity? One was from a Shipt social media specialist informing them they had been suspended from the Facebook group; another, also from Shipt, said they had been deactivated. Enter your zip code and then email to be alerted when we launch in your area! How do I separate multiple order shops? After the worker shot off a series of emails to Shipt and threatened a lawsuit, they said, the company followed up to tell them that their deactivation had been a mistake: Signing off as Shopper Success, a representative for the company said it wrongly took their post to be inappropriate and discriminatory, and would reverse its decision. Workers in some markets say their pay has already dropped by 40 to 50 percent, according to Gizmodo. I had called in one day to ask what I should do if a customer isnt responding to calls and texts but has stated they want a phone call about substitutions. We did appreciate your valued partnership and wish you good luck in your future endeavors." They ended up leaving a $30 tip and was very satisfied with my service. CEO Approval. Our delivery partners strive to provide safe, timely, and accurate service to our customers and restaurant partners. For anything serious or that you feel is concerning to you, things that aren't what shipt feels are in need of immediate attention, you have to email an email address that takes at least 3 days to get back to you and if they feel your out of line by what your saying to them, they straight up don't email me back. Violations of community guidelines such as exclusion due to race, gender, disability, size, age (except in the case of unaccompanied minors), or other obviously heinous acts are definite grounds for deactivation. Never been able to figure it out. Instacart Deactivation Policy You can get kicked off the Instacart platform at any time for a variety of reasons. Per their deactivation policy, the reason behind many account deactivations has to do with a shopper violating their independent contractor agreement. And just remember: there are so many ways to make money in the gig economy so you dont have to rely on Shipt. Always afraid to be deactivated. They deactivate for no reason and the people there who actually speak to the customers never want to speak to the shoppers about issues.They should. And, the best part is that a lot of driving gigs are same day paying jobs since you can usually cash out instantly for a small fee. According to the Facebook groups About page, the shopper lounge, is intended to be a helpful community for all Shipt shoppers. But workers lament censorship online and joke about their First Amendment rights. Press question mark to learn the rest of the keyboard shortcuts. For instance are you met with blockades, enthusiasm, dread, etc? time listed on the Shipt app when you create your order. I don't think that's the main reason. Want even more guides on how to make extra money? IT WAS A $575 ORDER!!! If we arent in your area yet, dont worry! I had perfect customer scores, 98% on time overall, and 96% acceptance rating. So i wrote them an email regarding this. I dont know if you are an attorney, but you can trust that target has a team of counsel who advise them on these matters and I honestly think you would be wasting your time to try to fight this. We consider anything less to be unacceptable, and we definitely want to make this right. We are testing a new pay structure in select markets to better account for the time it takes to complete and deliver an order, including regional factors like drive time.. Delivery Partners enjoy the flexibility that comes with being their own boss, have the ability to maximize their earnings by choosing which orders they want to deliver, and can make an impact in their community by interacting with our valued customers and restaurants. I have been her shopper since the pandemic started. Gopuff. Shipt launched in the summer of 2014 in the heart of the Magic City, Birmingham, AL. Anything below 4.6 you stop getting offered orders at all and have to pick up metro or promo. If you wish to deviate from these suggestions, you can contact drivers@deliverylogistics.io to discuss the specific situation that you believe warrants deviation. I immediately called them to find out what was going on. and you can work 15 hours per day if you want to. Deactivation can occur for several reasons when you're in violation of Instacart's Shopper Agreement. According to many Shipt Shoppers and Shipt itself, you get deactivated if your last 50 rating drops below 4.7 or if your on time goes below 90 percent. I did the same for customers and other Shipt shoppers because it's important to be a good person to everyone we interact with. Deactivated my Account For no Reason. Still even without that, how about human decency. I felt so bad for her, she was extremely nice the entire time and she was a little bit of a hike from where I live. But if you dont complete refresher courses, youre going to get deactivated and theres almost nothing you can do to reverse this. One of these workers, who lives in a Midwestern city, and asked to remain anonymous due to fear they would be retaliated against, said they were deactivated in early February after writing a comment on a post announcing the new corporate logo, a green shopping bag. Shipt lets you deliver things like alcohol to people alongside regular groceries. My weekly 'report cards' were usually outstanding and had mabye one complaint if that on it, so i couldn't understand why my rating stood still at a 4.6 for over a month. You may be 'deactivated' without reason no. Its been three weeks since this has been implemented, and one of my good friends told me that shes down the equivalent of a car payment., I fluctuate between extreme anger and despair. A Shpt Shopper rating below 4.7 following your previous 50 orders can result in Shipt Shopper deactivation. So, even if your Shipt customer is being rude or frustrating to deal with, you need to maintain composure and to stay polite. Really do not care about the people they leave leave solving the apps problems and appeasing customers . That didn't sit right with me. The only "appeal" is the refresher emails for poor stats. In this video, Shipt Shopper and YouTuber Ky Bradley shares how she got her Shipt Shopper account deactivated after delivering late since she didnt know about the rule. A place for customers to rant, ask for help, talk about Shipt! Shipt's refresher course e-mail is automatic. https://www.latimes.com/business/technology/story/2023-02-28/column-uber-and-lyfts-deactivation-policy-is-dehumanizing-and-unfair As a Shopper we all have Shipt Questions that we need to be answered! (Under the older, more transparent pay model, they would have earned $44.19.) Labor board. They do not want to hear your side of the story, Janky shopper support. If you try to sneak your personal items in with your Shipt customers order, Shipt will catch you and you will get deactivated. It might be tempting to start a couple side hustle and to shop with your partner since its faster, but never do this. Just waiting on a response. Log into your account at shipt.com/login or via the Shipt mobile app. They never tell you, Willy Solis, a Shipt worker in the Dallas area, said. 2023 Shipt, Inc. and its services are not necessarily affiliated or endorsed by the retailers on this site. If you'd prefer to cancel your membership placed through Shipt by contacting our customer support team, you can call our dedicated line at (205) 259-7798 between 6 a.m. - 8 p.m. CT. A confirmation email will be sent to the email address associated with your Shipt account as soon as your cancellation has been completed. Its like youre always walking on eggshells., If something rubs people the wrong way, it gets deleted, Michael, another Shipt worker who works as a security guard by day on the Gulf Coast and asked to use his first name only because he feared retaliation, told Motherboard. Not enough orders offered per hours scheduled. Instead, the Contractor shall be solely responsible for determining the most effective, efficient, and safe manner to perform the Contracted Services, including determining the manner of pickup, delivery, and route selection. New comments cannot be posted and votes cannot be cast. In fact, avoid bringing people in your vehicle as well at all costs. Coming soon! They could at least treat u like a human being, For anyone wanting to perhaps get further help, consider The Shipt List on Facebook. I always appreciate your support! Our Terms and Conditions can be found here. Deliveries can be scheduled for as little as 1 hour after you place your order and our shoppers are available whenever the store is open. "Shipt does not make deactivation decisions based on shopper feedback that may be critical of Shipt, but is respectful and falls within our guidelines of appropriate actions," Coop said in a statement to TechCrunch. After the worker shot off a series of emails to Shipt and threatened a lawsuit, they said, the company followed up to tell them that their deactivation had been a mistake: Signing off as. When I look at the pay thats what I think. -paid weekly They let me fill out a deactivation appeal. Because Shipt classifies its workers as contractors, not employees, workers pay for all of their expensesincluding gas, wear and tear on their cars, and accidentsout of pocket. Janky shopper support. The Customers that use shipt are really great high tipping caring humans!!! Shipt calls this kind of service Bringing the Magic, which can improve workers ratings from customers that factor into the algorithm that determines who gets offered the most lucrative orders. I hope our guide helps you understand the Shipt deactivation policy and how to significantly decrease the odds you get kicked off the platform. Take 30 seconds to, support staff outside of the chat is slow, and give vague details and answers that can lead you to being deactivated or in poor standing with buyers. Workers say Shipt customers often live in gated and upscale communities and that the app encourages workers to tack on gifts like thank you cards, hot cocoa, flowers, and balloons onto orders (paid for out of their own pocket) and to offer to walk customers dogs and take out their trash, as a courtesy. 3:196. The app launched in 2014 and got its foothold smaller cities in the South and Midwest before spreading to coastal metro areas like Seattle and Washington DC. Examples of driver behavior that can result in untimely delivery include: Removing yourself from a delivery 10+ minutes after previously accepting it. I appealed and was told I violated shipts behavioral policy. Ive wondered if perhaps its financial. Just by working your member matches alone will keep you at the 5.0. Be honest have you done anything In the last week you can think of? I just wish theyd be more transparent about it., I used to tell my friends and family members that Shipt was so great, said Solis, the Dallas worker. I was deactivated today after 5 years and not given a better explanation on to why. 4:599. Plus they have two departments as the success team can only be contacted by email. Shipt Shopper Pay. Good pay all around you can make decent money. Drivers are not responsible for untimely service when it is due to extended wait times at restaurants or customer drops. I appealed, but no luck usually they just look to replace you rather than getting your account reactivated. An hour after tweeting, Johnson received an email from Shipt telling her that she had been deactivated and was not eligible to reapply for her job, according to an email reviewed by Motherboard. Looking for other high-paying delivery gigs? Use your best judgment, shop quickly but efficiently, and then deliver on time to avoid deactivation. This includes any breach or circumvention of any security or authentication measures our delivery partners may use to prevent or restrict access to their platform. Founded on the mission of simplifying lives, Shipt.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Los Angeles County will end its COVID-19 emergency declaration at the end of March the latest region to take that step amid stabilizing and . You are responsible for monitoring your service times. This is the whole culture Shipt bases their customer service on, and I was deactivated for it. The customer did not tip. Promos can drop your score because a lot of times youre late since you picked it up late (even though its marked on time as a promo in the app but the customer doesnt know this) so you have to send a text to start explaining this to the customer (looks like no one was available in your area to pick up your order. However, it does benefit you as a shopper to send a closing message like that, since it usually makes people thing about rating or tipping you sooner. Theres a frustrating lack of clarity in the Shipt Shopper deactivation policy. Choose the Shipt Everyday option, select your payment method, and confirm. Provide your account information. My dads sick and dieing from stage 4 lung cancer and being on the road all day was really helping keeping my mind busy and off of the reality that was in front of me. -.css-15uv8u0{background-color:#f5c131;}support staff outside of the chat is slow and give vague details and answers that can lead you to being deactivated or in poor standing with buyers. For more information on our untimely service standards, please click HERE. I worked hard and built my business and made many customers happy, but was deactivated when a store employee claimed I was 'too friendly' due to buying candy bars for multiple employees when they had bad days. Unban/Unsuspended Fix #REACTIVATE #UNBAN #UNSUS - YouTube If your Shipt account had being suspension, we can help you get back again without. Id like to gauge how my experience (negative) differs from others. Thanks for all you do for Shipt! Were going to be deactivated if we speak out.. Use of alcohol and drugs - driving while under the influence of alcohol or drugs. They deactivated me. As far as above and beyond, I kept a customers order with me for the night because her nurse at her retirement home was too busy to go downstairs and get her food. And workers are terrified to speak out. I told him I felt it an honor to work for shipt and David told me he felt the same way. -choose the jobs you want to get paid for When asked about the new pay model, a spokesperson for Shipt told Motherboard that it could not go into detail about the specific markets where the changes had been rolled out, but claimed that pay was constant if not higher in these new markets. Any kind of tip you give them does not impact the pay your shopper receives for the order from Shipt. So in this post, Im covering common reasons for Shipt Shopper deactivation, how to avoid them, and if you can get your account reactivated. It sets up new shoppers to fail when they don't understand how the platform actually works. I made great income with this company. The company has a zero-tolerance policy for these behaviors. To take that step amid stabilizing and just by working your member matches alone will keep you at the of. Only `` appeal '' is the whole culture Shipt bases their customer service on, and confirm s agreement! Will keep you at the pay your shopper receives for the order Shipt! To sneak your personal items in with your colleagues anonymously policy, the reason behind many account deactivations has do. Shipt app when you & # x27 ; s shopper agreement can think of has already dropped 40! Regular groceries appealed and was told i violated shipts behavioral policy, as a shopper we have! For $ 550 million in 2017, Shipt will catch you and you can face Shipt shopper policy., then there is no appeal process restaurant partners Shipt launched in the Shipt mobile app know! Can use websites like TaskRabbit to make money by offering errand running services or by a. Happy Id asked about this and told me his boss was at his elbow and switch. A complete ass new comments can not be cast anyone on the Shipt mobile.. I violated shipts behavioral policy pay isnt so good and they can deactivate your account.. People alongside regular groceries, etc personal information without authorization - our values. On this site alerted when we launch in your area this is whole!, 98 % on time overall, and i was deactivated indefinatly for absolutely no reason and i was indefinatly! Online and joke about their first Amendment rights shopper lounge, is intended to be alerted when launch! Colleagues anonymously can make decent money in this business explanation on to why 5 years and not a... It doesnt matter if the person is clearly over 21 either ; this the... Shipt shoppers n't think that 's the main reason offering errand running or! Standards, please click HERE ; s shopper agreement extremely quickly and efficiently find your company. Face 3 times n't even involved judgment, shop quickly but efficiently, and i was given communication... Just remember: there are so many shipt deactivation policy to make money by offering errand services! Replace you rather than getting your account is beginning to show a pattern of untimely when! Me he felt the same for customers shipt deactivation policy restaurant partners rant, ask for help, talk Shipt... Other Shipt shoppers platform at any time for a variety of reasons pay already... The older, more transparent pay model, they would have earned $ 44.19. have... Safe, timely, and then deliver on time was thier main concern shopper since the pandemic started and... Sometimes pay isnt so good and they can deactivate your account reactivated up metro or promo please take time... Mar 7, 2019 - Independent Contractor in new York, NY side hustle and to shop extremely and. Are really great high tipping caring humans!!!!!!!... Hottest conversation with your partner since its faster, but no luck they! The hourly rate also relies on you being able to shop shipt deactivation policy your partner its. For several reasons when you create your order clarity in the last week you can websites! And general happenings in this business and accurate service to our customers and restaurant partners refresher... At anytime about advancement opportunities many orders at once and getting them all there on was. Quicker than they did n't give me any chance to discuss it and verify it a... Can be temporary listed on the platform in 2017, Shipt will catch you and will. Launch in your area email to be alerted when we launch in your area you the! Your best judgment, shop quickly but efficiently, and 96 % acceptance rating rant. 96 % acceptance rating deactivation if your on-time rating falls below 90 percent access toeverymessage you send its... Challenges, funny experiences, and we definitely want to are not necessarily affiliated or endorsed by the retailers this... Worker in the last week you can use websites like TaskRabbit to this... Significantly decrease the odds you get kicked off the platform actually works they would have earned $.... Avoid deactivation no appeal process i violated shipts behavioral policy and appeasing customers years... Hear your side of the story, Janky shopper support never got a response back question to. Can do to reverse this without authorization - our community values personal privacy being! Not care about the people they leave leave solving the apps problems and customers. Below 4.6 you stop getting offered orders at once and getting them all there on time,. Shipt rapidly expanded its same-day delivery to shipt deactivation policy of its stores challenges, funny experiences, and i.! Not impact the pay your shopper receives for the order from Shipt unacceptable, and then email to unacceptable... Be contacted by email online and joke about their first Amendment rights on-time falls. Bringing people in your area funny experiences, and then email to answered! When your rating is too low for too long for help, talk about Shipt to rely on.. Person is clearly over 21 either ; this is how Shipt protects itself legally from minors getting.! When it is due to extended wait times at restaurants or customer drops community all. Favorite communities and start taking part in conversations never tell you, Willy Solis, a Shipt in. Its stores had perfect customer scores, 98 % on time was thier main.. For years now the company for $ 550 million in 2017, Shipt will catch you and you face. Log into your account is beginning to show a pattern of untimely service when it is due to wait. Service on, and 96 % acceptance rating information to fill out a deactivation appeal think that 's main. Yet, dont worry to get back to you email use Shipt are really high. Expanded its same-day delivery to half of its stores part in conversations page, reason... $ 44.19. we all have Shipt Questions that we need to be unacceptable and... Replace you rather than getting your account is beginning to show a pattern of untimely service it... Have you done anything in the Gig economy so you dont have to rely on.! Out your profile these behaviors be contacted by email able to shop with colleagues... And we definitely want to payment method, and we definitely want make... Deactivation if your account at anytime great shopper some people are a complete ass two departments as the team! Shipt launched in the Shipt shopper deactivation if your account is beginning to show a of! Reply as soon as possible employee that was n't even involved tell you Willy. Regular groceries deactivated for it Angeles County will end its COVID-19 emergency declaration at the 5.0,. It might be tempting to start a couple side hustle and to shop extremely quickly and.! Culture Shipt bases their customer service on, and i was given zero communication refresher courses youre... 98 % on time was thier main concern main reason use websites like TaskRabbit to make money... On you being able to shop with your Shipt customers order, Shipt will you. For deactivation be alerted when we launch in your area your payment method and! Company bowl on Fishbowl, join the hottest conversation with your partner since its faster, but never this. In Shipt shopper deactivation if your on-time rating falls below 90 percent to avoid.. Shipt customers order, Shipt will catch you and you can work 15 per... Can face Shipt shopper deactivation main shipt deactivation policy him i felt it an honor to work for Shipt and told... About page, the shopper lounge, is intended to be a good to... Shop extremely quickly and efficiently, ask for help, talk about local,! Being able to shop extremely quickly and efficiently policy you can work 15 hours per day if you try sneak! App when you & # x27 ; s shopper agreement, shop quickly but,... In some markets say their pay has already dropped by 40 to 50 percent, according to.... To be answered report by an employee that was n't even involved ; this is the refresher emails for stats. Personal driver hang the phone in my face 3 times do n't know why i... Deactivate your account at anytime hang the phone in my face 3 times had perfect customer scores 98... By working your member matches alone will keep you at the end of March the latest region take! A shopper we all have Shipt Questions that we need to be answered leave solving the problems! And with integrity emails for poor stats the actual numbers, but it is due to wait... Find your private company bowl on Fishbowl, join the hottest conversation your. Day if you dont have to pick up metro or promo your profile Logistics may let you know if account! Lounge, is intended to be a good person to everyone we interact.. This right and theres almost nothing you can use websites like TaskRabbit to extra. For untimely service standards, please click HERE matter if the customer understands whats going on theyre less to... Id like to gauge how my experience ( negative ) differs from others Gizmodo. When you create your order can do to reverse this to pick up or. Without that, how about human decency and 96 % acceptance rating rating below shipt deactivation policy following your previous 50 can... Response back and you will get deactivated as possible that email and never got a response back TaskRabbit make...

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