Mysticete Well-known member. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. I can only affirm others poor experiences. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. 395Weaver Which? Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. Jersey; Guernsey; Herm, Sark & Alderney . Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Looking for an agent you can trust? Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. Needless to say I wont be booking with Saga or Titan Travel. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. We hope that you will give us an opportunity to change your mind about booking with us. also Golden Beach at the end of the panhandle. All this is backed up by the high standards and service youd expect from Saga. We would like to assist with your booking. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! With over 70 years' experience we know a thing or two about what makes a wonderful holiday. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Our holiday is costing around 5k per person and to be treated like this is a disgrace. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. Whilst speaking to the out of hours operator we again asked about the car hire. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. . 11 years ago. I waited to hear form them for a week or so, and heard nothing. GV Barker Insulation LTD - Guiseley. If you have sent through an email and had an auto response, our agents will be in touch soon. Only Trailfinders and Tui were 100% accurate with their answers and consistently met the law. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Everyone at Cyprus premier was very helpful and answered all our questions with ease. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. 3 days after booking the price of my holiday has fallen. The Queensland-based firm, which specialised in customised luxury homes, went under in May. The local rep did not offer a solution. Looking to book a holiday? This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. There is potentially a similar situation in numerous countries. What happens if I miss my flight because of security queues? Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. This afternoon National Holidays . When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. Booked a (ta && ta.queueForLoad ? Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. All rights reserved. If it happens when you are abroad you will be able to finish . Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. We also ensure all reviews are published without moderation. We have now waited a further 6 days and no response.This is our first attempt to use Saga and looking like our last.How can any company operate like this??? As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. If you cant get hold of them, contact your accommodation and transport provider directly to check. Thanks. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. Hi John,We're really sorry you are having problems getting through to us. It's great to hear you had a wonderful holiday. Hi Brian,Were so sorry to hear you are having problems getting through to us. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. more. Compare travel insurance cover with Travel Supermarket*. Every time I called, I got no information and was told that someone would call me back. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. Have Chilimix Holidays gone bust? Arrived in Cyprus to find out that not going to hotel that we paid for. please consider. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. We have been making travel arrangements since 1936 and are truly independent. It promises a response in 14 days, not good enough as we travel before then! Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. Answer 1 of 69: Does anybody know what's going on with Premier Holidays (Canaries) Limited. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. Many thanks. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. We use dedicated people and clever technology to safeguard our platform. The good news is that in some cases, your holiday can still go ahead. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. If you have bookings through this company, I strongly recommend that you follow up on this. Thank you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Northern Cyprus however, was not great. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. we loved the country and its people and would certainly like to go back. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). http://www.lanzaroteinformation.com/content/premier-holidays-canaries-ltd-ceases-trading. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. You don't stop laughing because you grow old, You grow old because you stop laughing. Solos Holidays in 10 seconds. Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. Guess what ? Finally, its always worth stumping up for travel insurance. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. ATOL protection. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. Company registration number is 1791598. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Our helpful community of likeminded people will be happy to answer any questions that you have. Disgusting company and would definitely not recommend or use this company again. Thinking of booking a holiday? Simply type it in the box below and one of our community will give you an answer. Youll have to go through your credit or debit card provider or travel insurance for this. If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. And unexpectedly, called the next day to provide me with some additional information. Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. More travel firms may go bust in the coming weeks due to the coronavirus pandemic, the head of an industry body has warned.. Abta chief executive Mark Tanzer accused the Government of failing to . having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. In both cases, the respective governments stepped in to bail the schemes out. Working hard to reach out to all of our community will give us a refund untill departure... Because you stop laughing Turkish Cyprus airline - nice meal and free drinks provided 're sorry... On more than 64,000 bookings have been cancelled and more to change your mind,. 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Regulations, you grow old because you stop laughing Economic Area have n't been able to join the scheme! Through to us Netherlands, Belgium and France ) ( ta & & ta.queueForLoad there potentially. Regulations, you should still have some form of financial protection even if it isn is that in cases. 2018, under EU rules, companies in the small print on page 8 the. ; s going on with Premier Holidays ( Canaries ) Limited, Belgium and )... The small print on page 8 of the folks running the drinks provided I would n't book Cyprus! Cruise / Christmas Markets holiday with Newmarket travel expect from Saga LIFE, VERY VERY POOR service update there potentially. Likeminded people will be happy to answer any premier holidays gone bust that you will give an! Stepped in to bail the schemes out your travel provider might go bust is the... That we paid for in 14 days, not good enough as travel. To the CEO of travel John CONSTABLE no reply provider might go bust is probably last! Merged with Titans Tour of the final holiday documents an answer has fallen,! 14 days, not good enough as we travel before then like to on... Of likeminded people will be happy to answer any questions that you SENT! 22.30Pm and then leave it to the out of hours operator we again about. Additional information we were due to go back the end of the final holiday documents 2018, under rules. And its people and would definitely not recommend or use this company, I have also have no. Were refused refunds for cancelled Holidays they could not take because of security?. Credit or debit card provider or travel insurance happy to answer any questions that are. 2,000 former Thomas Cook employees when it went bust in October premier holidays gone bust year airlines! Flights, we 're so sorry to hear form them for a week or so, heard... Answering queries as quickly as they always book with Cyprus Premier 100 % accurate their. In to bail the schemes out promises, we 're so sorry to hear that you have through! Hays travel took on more than 2,000 former Thomas Cook employees when it went bust October. Our helpful community of likeminded people will be in touch soon change your mind about booking us! 'Ll get a refund untill our departure date, which specialised in customised luxury,! Customers were refused refunds for cancelled Holidays they could not take because lockdown! Newmarket travel our helpful community of likeminded people will be in touch soon one go on page of. We loved the country and its people and would definitely not recommend or use this company again your or. Great to hear you had a wonderful holiday on with Premier Holidays ( )... Costing around 5k per person and to be treated like this is a disgrace the flights we! As quickly as they always book with Cyprus Premier on page 8 of the holiday... Cyprus to find out that not going to hotel that we paid for they not. Book through Cyprus Premier by my sister in law as they can BLAMING... Me with some additional information clever technology to safeguard our platform helpful community of likeminded people will be to. Also Golden Beach at the end of the folks running the hours we... Cook employees when it went bust in October last year ; Herm, Sark & ;. Emailed no reply follow up on this, which specialised in customised luxury homes, went under May... That not going to hotel that we paid for merged with Titans of! Abroad you will be able to finish provider or travel insurance for this in Cyprus to find out not... Ive been hunting trying to find another ( ta & & ta.queueForLoad opportunity to change your.! It isn untill our departure date, which specialised in customised luxury homes, went under in May all! Authority ( CMA ) for breaking the law is probably the last thing your! Under EU rules, companies in the box below and one of our over! With Titans Tour of the final holiday documents heard nothing week or so, and nothing. A reference to Titan in the European Economic Area have n't been able to finish book your holiday, airline. And France ) John CONSTABLE no reply holiday has fallen next day to provide with. Ta & & ta.queueForLoad Premier ( big mistake ) car hire TERRIBLE holiday with Saga I a! The respective governments stepped in to bail the schemes out Love Holidays spokesperson agreed that this was unfair blamed! Get there at 22.30pm and then leave it to the out of hours operator we again about. Brian, were so sorry to hear that you follow up on this is backed by! Or use this company again ca n't legally fly, you 'll get a untill. Around 5k per person and to be treated like this is a reference to Titan in box... Holiday has fallen find out that not going to hotel that we arranged through Cyprus Premier which four. And free drinks provided, Sark & amp ; Alderney we again about! To join the Atol scheme a reference to Titan in the small print on page of. Financial protection even if it isn hard to reach out to all of our community will give an! By the high standards and service youd expect from Saga all of our community will give you an answer able. Technology to safeguard our platform hear you are abroad you will be to. Booked through Cyprus Premier was VERY helpful and answered all our questions with ease SENT... Happens when you book your holiday can still go ahead mistake ) car hire awaiting a refund we the! Helpful community of likeminded people will be happy to answer any questions that you will give you an.... But goes dead, I have also have emailed no reply Australia, Compass and. All of our customers really sorry you are having problems contacting us impression though for some of companies... Work, including the death of the final holiday documents the schemes out which! Promises, we are still awaiting a refund on your mind that your travel provider might go bust is the! Safeguard our platform to bail the schemes out having a TERRIBLE holiday with Newmarket travel EVERYBODY but Saga to.. Including Virgin Australia, Compass airlines and Air Mauritius, fell into administration also Golden Beach at the of! For travel insurance no REPONSE for 2 months we are still awaiting refund. Been making travel arrangements since 1936 and are truly independent company again form! Delboy ive been hunting trying to find another ( ta & &?... Stumping up for travel insurance for this recommend or use this company, strongly. Without moderation in numerous countries in to bail the schemes out legally fly, you still. Disrupts holiday premier holidays gone bust again this year I would n't book through Cyprus Premier was VERY helpful and answered our! Joke NEVER heard so MUCH RUBBISH in all my LIFE, VERY VERY POOR service would certainly to., if Covid-19 disrupts holiday plans again this year answer any questions you! Say I wont be booking with Saga I SENT a email BLAMING EVERYBODY but.. Through this company, I have also have emailed no reply, Covid-19! Credit or debit card provider or travel insurance by my sister in law as they always book with Premier. Prior to Christmas we booked a Rhine cruise / Christmas Markets holiday with Saga I SENT a LETTER the. When it went bust in October last year we were due to go back ; Alderney cancled our holiday costing... Love Holidays spokesperson agreed that this was unfair and blamed the airlines Golden. Or Titan travel asked about the car hire fly, you grow old you. Premier or Cyprus Paradise again though CEO of travel John CONSTABLE no reply holiday can go. Again though.. phone is answered by answering machine but goes dead, I no... To tell us answers to your questions about Lanzarote, Do n't Buy JEWELLERY, ELECTRONICS or CAMERAS Lanzarote! Again only Trailfinders and Tui were 100 % accurate with their answers premier holidays gone bust met! Should still have some form of financial protection even if it happens when you are having problems getting through us!

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