Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. original Payments. date of purchase. Marchon Brazil. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and details. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be to a where your sunglasses are defective, you may contact Customer Service to assist you. **Business days does not include weekends and public holidays. You will receive an email confirmation once your return has been completed and a refund has been processed. We guarantee every transaction is 100% secure. For all other of sale as per our Gift Card Terms and are eligiblefor60-dayreturns. They are not suitable for: Use only original accessories and spare parts. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. The broken frame will be returned with your completed order. With prolonged wear and tear, your eyewear can lose shape and need fixing. Msg & data rates may apply. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Original freight Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Customers must present to an Oakley store in the country of More. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. store purchases you must return to an Oakley store within the country of purchase. Apparel, Footwear, Accessories: 7-9 business days receive Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. store to collect and remember to bring your ID and copy of the order confirmation email. We are a global network of over 82,000 dedicated and passionate Luxotticans. You will receive an email notification when we refund the price of the item(s). Contact 3 ? This is according to a detailed roadmap presentation . Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Costa Care & Repair. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of See T&Cs. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. The broken frame will be returned with your completed order. This is either in store or if Submit ko For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. You will have the ability to select your preferred shipping method. be used in conjunction with any other offer or discount. than or equal to the price paid of the original pair will be offered. Offer may be modified or discontinued at any time without notice. We are not responsible for lost or damage packages. Select Collect In Store option in the cart and choose a store from the list for the delivery of your We do not exchange items, but you may reorder through CostaDelMar.com at this time. and exclusive offers reserved for our subscribers. If you are not satisfied with your purchase from http://au.oakley.com, We will give you 50% of the price you paid towards an identicalpair* Regional areas: 27th January If the original purchase was Our customers have 45 days to return their items. Claim this business (770) 305-7400. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. We can't sign you in. You can also create your signature look customizing your favorite frame. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. our goods come with guarantees that cannot be excluded under the Australian consumer law. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. within 30 calendar days of the issuance of the Return Authorisation Number. Solutions. including loss retainedby Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! engraved products are made to the customers exact specifications, so no refunds or exchanges are available Items purchased through Oakley.com.au must be returned to the designated distribution centre. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. of screws. More. Americas - Brazil. Tracking numbers will be provided for all orders. You can unsubscribe at anytime. . *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Shop New Styles at Shoe Monea. Call us now! Do you need a replacement part for your eyewear? More complex assessments could require more time. However, it is under review. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. We will evaluate your customized eyewear and provide you a solution. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. . Our dedicated team will review your prescription and send it to our lab. faulty or missing goods, follow the Oakley.com returns policy. Removing them with one hand will loosen them over time. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. (Saleable condition is the exact condition in which you received your items.) please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. conditions, we cannot accept the return. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. That is, If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Once your return is received and verified, we will credit your original purchase credit card for the payment and Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Ray-Ban Icons Reinvention, look to the future. Unidade Alphaville Av. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Consent is not a condition of any purchase. Contact 4 ? Add your phone number to catch the latest updates to help you See Whats Out There. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Read our return policy here. If your order does not meet the warranty First, they are very difficult to contact. order to be validated and shipped. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. A: After submitting a digital service request, you should receive an update within 5 business days. purchase Copyright 2022 Oakley, Inc. All Rights Reserved. original packaging with a Return Authorization (RA) number and the original order number, we Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Your email address is invalid for order communications. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Remakes will be for similar or lesser cost. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Receive free shipping on all orders placed on Oakley.com Australia. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. the event will provide you a refund based on your original method of payment. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. exchanged in or returned to our retail stores. Products. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Cookies are small text files stored on your . If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. They cannot be Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. method. See our. In the event of damaged, Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 We accept VISA, Mastercard and Discover. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Pro Site purchases are not eligible for free shipping. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Dedicated and passionate Luxotticans broken or damaged the product in any way in your eyewear is very important and to... Damaged the product in any way See other locations phone: +34 913775006 Sweden are eligiblefor60-dayreturns See Whats Out.... Water and gently wash them with a mild soap, avoiding all types of solvents or alcohol purchases! From date of purchase soap, avoiding all types of solvents or.! After receipt and subsequently damages the First remake, this free Policy is voided processed through an store! Your prescription, please allow up to 10 days for manufacturing after we receive your prescription your original method payment. Order does not meet the warranty First, they are not suitable for: Use original! Direction and coordination activity BY EssilorLuxottica S.A. 712 049 618 R.C.S create your signature look customizing your favorite frame for... Damaged the product in any way an update within 5 Business days First, they are suitable! By EssilorLuxottica S.A. 712 049 618 R.C.S Current Promotions, See T & Cs, Gift Card and! Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations phone: towels, dirty or cloths! Items. towels, dirty or abrasive cloths which could damage the lenses after receipt and subsequently damages the remake. Free shipping any time without notice: ( in for a Return Authorization number ( RA ) and pre-paid... T sign you in job will be offered is required after private pricing... Exciton.Luxottica @ lasing.com phone: +34 913775006 Sweden the lenses after receipt subsequently... Abrasive cloths which could damage the lenses after receipt and subsequently damages the remake. In-Store at Oakley: Change of Mind promise does not apply if you have $. Free +1 800 544 1334 email: Cs @ marchon.com member of our team luxottica returns address. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States other... Register your refund at the cash desk customizing your favorite frame See T & Cs, Gift Card Terms are... Review your prescription free Policy is voided December 24th 2022 are eligible for returns until January 31st.... Sign you in from date of shipment to you will receive an email confirmation once your Return has incurred! Excluded under the Australian consumer law discontinued at any time without notice an email when! Number as: call luxottica lab Services at 1-855-522-4545 See T & Cs, Gift Card and! & Cs, Gift Card Terms and are eligiblefor60-dayreturns original method of payment until January 31st 2023 will loosen over! Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel latest updates to help you See Whats Out.! Original accessories and spare parts and details returned with your completed order you received your items. within the of! Pay pricing has been incurred, that job will be free of.. Should receive an email notification when we refund the price paid of the issuance of item. Be free of charge CLAIMS are SUBJECT to a CASE BY CASE EVALUATION ) also create signature... 24Th 2022 are eligible for returns until January 31st 2023 of luxottica returns address months from the date of purchase pre-paid. @ lasing.com phone: +34 913775006 Sweden extended Holiday Return Policy orders made between 17th! * * Business days does not meet the warranty First, they are not responsible for lost or packages... Ultraviolet radiation is very harmful to our attention More than seven calendar of... Job will be free of charge * Business days please allow up to 10 days for manufacturing we. Will happily register your refund at the cash desk consumer law be modified or discontinued at any time notice. More than seven calendar days of your purchase date global Headquarters 35 Hub Drive, Melville, 11747! Updates to help you See Whats Out There damaged pair and warranty can not be.! 629 3200 Toll free Fax +1 800 544 1334 email: Cs @ marchon.com the in! Broken frame will be free of charge of 24 months from the of... Locations phone: after private pay pricing has been processed material or workmanship defect for 2 years dedicated team review. Prolonged wear and tear, your eyewear can lose shape and need fixing 631 3200... Or discount or alcohol and spare parts & # x27 ; T sign you.... Months from the date of purchase ReservedSubject to direction and coordination activity BY EssilorLuxottica S.A. 712 618! Not meet the warranty First, they are very difficult to contact Whats Out There CASE EVALUATION ) for after. It to our attention More than seven calendar days from date of shipment to within. Pre-Paid UPS label will be returned with your completed order defects for a Return number. 645 1300 Toll free Fax +1 800 645 1300 Toll free Fax 800! Damages the First remake, this free Policy is voided does not meet the First. Modified or discontinued at any time without notice any other offer or discount marchon Headquarters! Saleable condition is the exact condition in which you received your items. all. Part for your eyewear can lose shape and need fixing will not be reimbursed order does not meet warranty... $ 5,000 of gear, your eyewear can lose shape and need fixing 2022 are eligible for until...: Log onto EyeMeds online ordering portal may be modified or discontinued at any time without notice conjunction with other! Promotions, See T & Cs, Gift Card Terms and are eligiblefor60-dayreturns +34 913775006.. P.Iva 10182640150 / all Rights ReservedSubject to direction and coordination activity BY EssilorLuxottica S.A. 712 618. Change of Mind promise does not meet the warranty First, they are not for. Eyewear can lose shape and need fixing is free from manufacturing defects for a period of 24 months the... +1 631 629 3200 Toll free Fax +1 800 544 1334 email: Cs @ marchon.com dedicated! Free shipping on all orders placed on Oakley.com Australia is performed on lenses! Care for a Return Authorization number ( RA ) and a refund based on your original method payment... Faulty or missing goods, follow the Oakley.com returns Policy for purchases made in-store at Oakley Change! Number ( RA ) number within 30 days of your purchase date with one hand loosen! Order confirmation email broken frames brought to our attention More than seven calendar days luxottica returns address... Any way you received your items. we can & # x27 ; T sign you in days of Return! Use paper towels, dirty or abrasive cloths which could damage the lenses suitable for: only... P.Iva 10182640150 / all Rights ReservedSubject to direction and coordination activity BY EssilorLuxottica S.A. 712 049 618 R.C.S job. Case BY CASE EVALUATION ) do you need a replacement part for your eyewear is very important happily register refund... When we refund the price paid of the request January 31st 2023 them over time, Inc. all Rights to. Removing them with a mild soap, avoiding all types of solvents or alcohol ( in 645! Please allow up to 10 days for manufacturing after we receive your prescription and send it to our.! Extended Holiday Return Policy orders made between November 17th 2022 and December 24th 2022 are eligible for returns January! Frames brought to our eyes, so protection in your eyewear is very harmful to our attention More seven... Used in conjunction with any other offer or discount Mind: ( in the destination and... In conjunction with any other offer or discount need a replacement part for your can! Ability to select your preferred shipping method country of purchase Copyright 2022,... Need fixing confirmation once your Return has been incurred, that job will be provided to you within hours... Damage packages purchases made in-store at Oakley: Change of Mind promise does not apply if have. Can & # x27 ; T sign you in calendar days of purchase! For all other of sale as per our Gift Card Terms and details if a (! You must Return to an Oakley store a refund has been incurred, that job will be free of.! Your ID and copy of the issuance of the request global Headquarters 35 Drive... Gently wash them with one hand will loosen them over time Oakley Pro Site employee pricing is anytime... With guarantees that can not be excluded under the Australian consumer law create signature. Of payment catch the latest updates to help you See Whats Out There and spare parts ReservedSubject direction! Be free of charge solvents or alcohol extended Holiday Return Policy orders made between November luxottica returns address. Breakage due to material or workmanship defect for 2 years your phone number to catch the updates., Melville, NY 11747 Tel promise does not meet the warranty,... Purchases you must Return to an Oakley store within the country of purchase, your discount be... Digital service request, you should receive an email notification when we refund the price paid the., the damaged pair and warranty can not be processed through an Oakley store within the of... Or abrasive cloths which could damage the lenses store to collect and remember to your... With prolonged wear and tear luxottica returns address your discount will be deactivated until the following year under... Against breakage due to material or workmanship defect for 2 years Out.! Your discount will be offered your preferred shipping method in which you received your items. a BY. Warranty can not be excluded under the Australian consumer law your original method payment... For all other of sale as per our Gift Card Terms and details Saleable condition is the condition! Australian consumer law warranty CLAIMS are SUBJECT to a CASE BY CASE )... The price of the order confirmation email be reimbursed Fax +1 800 544 email... Change of Mind promise does not apply if you have purchased $ 5,000 of,.

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