As an employee logs on to his or her PC, a randomized series of photos of colleagues in other departments will flash by. Crazy as it sounds, Holacracy as an organizational design model is trademarked (irony point one). But the crux of Lalouxs thesis is that organizations should reinvent themselves toward a Teal colour the evolutionary model, as he describes. These highly visible plates help new team members make relevant connections and find veterans to query about resolving a customer issue or researching a new problem. Even Twitter co-founder Evan Williams has implemented Holacracy at his new(ish) venture,Medium. 2015 Annual Report. Amazon cut more than 300 jobs at Zappos - about a fifth of the workforce - in last month's mass layoffs, report says The layoffs at Zappos, which Amazon bought in 2009, came in the same month that the online retail giant fired a . Wij, Yahoo, maken deel uit van de Yahoo-merkenfamilie. 0000002784 00000 n They can choose to discuss specific areas of improvement and/or scores on four dimensions during a culture review: While most companies reviews revolve around performance metrics, Zappos culture reviews also emphasize adoption of the companys core values. NAE's report on its work in St. Paul is absolutely loaded with charts . Download premium annual report templates like this one from Envato Elements.. h[w58gpVnFBKVGUMn13n~/_P!yD&a.&+. But for an organization to shift from command and control to evolutionary-teal misses the chance to create a more engaging, connected and collaborative organization with existing structures. Figure 1. Date and title Document Presentation Webcast; 16/11/2022 ASOS FX impact, hedging policy and energy costs : View 10/11/2022 2022 Annual Report : View View ESEF XHTML Download ESEF ZIP: 24/10/2022 Updated sales appendices for the year to 31 August 2022: View 19/10/2022 Final Results for the year to 31 August 2022: View: View: Watch: 15/10/2022 Statement from ASOS plc: View Published by Statista Research Department , Feb 14, 2023. 0000008853 00000 n All five of New York's winter pro teams made notable trades in February for various reasons. (source). These discussions focus on how the worker can improve: for example, on how well he or she exhibited a core value such as embrace and drive change. Because pay raises are based on skills tests and not on tenure or annual performance ratings, cultural fit adds another important layer of context from which a worker can draw performance improvement ideas.6, Another way in which Zappos encourages real-time feedback is through the weekly team huddle meetings, or Zuddles, to help individuals reflect on what went well or what went wrong. View Zappos.com (www.zappos.com) location in Nevada, United States , revenue, industry and description. Company Profile & Annual Report for Zappos.com Inc & Its Affiliates Access the complete profile. See Terms of Use for more information. 0000006880 00000 n 2017 Annual Report. Quite simply, wasnt this the culture of an organization that had figured out the link between an engaged workforce and a purpose with profit bottom line? Did the company feel as though the culture was suffering, and thus a reinvention was necessary? The open acceptance of mistakeseven very costly ones, such as a pricing mistake that cost the company $1.6 millionincreases the level of risk-taking and experimentation across the organization. 0000061757 00000 n 2019 Annual Report. For mines to work, Russian mine-countermeasures have to not work. Regular publications. It's ideal for presenting an annual report, an analysis, a financial statement, data, a proposal, and more. Zappos Insights, a company started by Zappos.com in 2009, was created simply to help share the Zappos Culture with the world. Operationally, approximately 600 of the employees are part of CLT Customer Loyalty Team where they answer between 5,000 and 10,000 calls, emails and webchat sessions every day. The guiding metaphor for a green organization as described by Laloux is family. He even cites Zappos as a perfect example of a Green-pluralistic organization in the book (page 175). Augusta helps participants set both personal and professional goals, since Zappos believes that helping its employees accomplish their personal goals actually drives better customer service. !SjnIB4X|_zwUU>Q?N=@BVU.hzAU JT{EO4u- Yes. hb```b``c`e``\ "l@CAeYr>c-.5k`QY1&Lj~Fyi-JgL&h5Jw@%/S[{]iK2bji]5=$,:c2am]}]2:``2I % 35%. Subscribe to our newsletter. But what I dont fully understand revolves around the point ofmotive. This cookie is set by GDPR Cookie Consent plugin. When I asked my Zappos tour guide about exit statistics at the company, only 13% leave Zappos on a voluntary basis annually, whereas 7% are let go on an involuntary basis for various reasons. . Z+y^L,J L4Z1A{l>qm:iv/9&k Today, Zappos is a wholly owned subsidiary of Amazon (having been acquired for $1.2 billion in 2009) and its roughly 1,500 employees, headquartered in Las Vegas, produce in excess of $2 billion in revenues annually. March 21, 2021. Last updated 8/7/17. In 1967 he changed the stores' name from Pronto Markets to Trader Joe's and began to have employees wear Hawaiian shirts. This Annual Report on Form 10-K and the documents incorporated herein by reference contain forward-looking statements based on expectations, estimates, and projections as of the date of this filing. Amount Amazon bought Zappos for in 2009: $928 million. . Our earnings reports, supplementary data, 10Q and 10K, and selected other documents are available below by quarter. What was the motive of Zappos (or Tony) to shift toward Holacracy and a completely self-managed operating structure in the first place? A Consumer Reports investigation found the companies products had among the highest levels of lead and cadmium. Markets never sleep, and neither does Bloomberg. Actual results and outcomes may differ materially from those expressed in forward-looking statements. Not technically an annual report, but the New American Econom's report on St. Paul is an outstanding example of how nonprofits can effectively use data visualization in their annual reports. Understand why company culture is at the forefront of everything we do. Simply select text and choose how to share it: Zappos Wasnt this the culture of an organization where customers consistently rave about their wow experiences? He [Laloux] said that in general, research has shown that peer-pressure based systems work the best. pdf Format Download (opens in new window) word Format Download (opens in new window) excel Format Download (opens in new window) zip Format Download (opens in new window) html Format Download (opens in new window) Jan 27, 2023. 0000002058 00000 n Robert Levering and Milton Moskowitz, 100 best companies to work for, CNNMoney, January 2013, http://money.cnn.com/magazines/fortune/best-companies/2012/snapshots/11.html, accessed March 7, 2013. On the surface, it doesnt look as though everyone is welcoming the new organizational operating model. [{k}@C]0\ l~VkXHp 6C*94~hv/wuNSe[4`-iZ@^gv4~ildwe;m-fm/ S~--v_?5Lz2YCOd/9B$rI.-U'Z^~])5t-+Q|*e,Sj`zZ~lLr'_ Fb d !p#/~M?SC0_rkm5 U%+#Ax?N^_LNCD?F2? Zappos.com's estimated annual revenue is currently $612.4M per year. (Podcast). Though Amazon does not separately report revenue for Zappos, Zappos sales exceeded $1.2 billion in 2009.3. It has grown sales year over year since 1999. Today, Zappos is a wholly owned subsidiary of Amazon (having been acquired for $1.2 billion in 2009) and its roughly 1,500 employees, headquartered in Las Vegas, produce in excess of $2 billion in . To highlight specific problems and solutions, employees used a simple wiki. Annual Report Sample Design. CEO, Author, Keynote Speaker, Leadership Strategist, Poet, LAS VEGAS FEBRUARY 17: Zappos.com CEO Tony Hsieh, poses after delivering a keynote presentation at the MAGIC clothing industry convention at the Las Vegas Convention Center February 17, 2010 in Las Vegas, Nevada. At Zappos.com, our purpose is simple: to live and deliver WOW. In 2009, Amazon acquired Zappos through an all-stock transaction, leaving the company independent with a promise to let Zappos retain its unique culture. 0000006337 00000 n Each type has been branded as a colour. Contents Dear Fellow Shareholders 3. Doing Business As: Zappos.com. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. As always, be sure to check back in the future as I will be updating this post as new and updated stats become available. >> 88 0 obj <> endobj xref 88 28 0000000016 00000 n 10% off for Military Members at Zappos. /Width 480 Work environment design principles used at Zappos, Zappos.com (Zappos), the top online shoe retailer,1 is ranked 31 on Fortune magazines 2013 Best companies to work for list,2 on which it has been for five years. Should they be redefined? By clicking Accept, you consent to the use of ALL the cookies. 6) Internal wikis and blogs, skills-based advancement, and weekly Zuddles to garner feedback from peers all figure prominently in Zappos famously egalitarian, customer-oriented culture. Detailed Financial Results for Illumina. A culture blog that shares stories on employees, business insights, and what it means to deliver WOW. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year endedSeptember 26, 2020 or TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to . Trader Joe's was born in 1958 as a small chain of Southern California convenience stores opened by a drugstore executive named Joe Coulombe. Zappos's Profile, Revenue and Employees. This cookie is set by GDPR Cookie Consent plugin. We hope that in the future people won't even realize we started selling shoes online. Necessary cookies are absolutely essential for the website to function properly. Moving from a very hierarchical and command and control environment to the Teal colour is not for the faint of heart. 2020 Annual Report. H|Mn1:/`"m "@.iS I@53AsLLUj&[8WPZX5f9f)M.EjOcLk~eD{,8?tQP .Dm/5BF)4oG)AasDxlR)!U'V.I?vLi~8 ,,v_K\Zv9ux0s5WSV)~O/9e Its eCommerce net sales are generated almost entirely in the United States. You also have the option to opt-out of these cookies. Address. 10%. The following table provides a reconciliation of Qurate Retail's adjusted OIBDA to its operating income calculated in accordance with GAAP for the three months ended December 31, 2020, March 31 . Valuations are submitted by companies, mined from state filings or news, provided by VentureSource, or based on a comparables valuation model. The company has seemingly defined the causal link between a happy workforce and an equally balanced purpose with profit bottom line. Zappos's latest post-money valuation is from July 2009. . TQ 1a@&6ex$ I dx0f3`cc`0fr`e0` }(8AB There isnt a single employee on the planet who doesnt yearn for a more productive, fulfilling and meaningful place of work, but I wonder aloud whether the hierarchical decision to enforce Holacracy isnt (irony point three) potentially ruining the great culture that was carefully constructed over its relatively short tenure. That seems rather odd to me. This Annual Report on Form 10-K and the documents incorporated herein by reference contain forward-looking statements based on expectations, estimates, and projections as of the date of this filing. It doesnt have to, but the companys financial and time contributions help foster a culture that is putting purpose alongside profit. 2013 Annual Report . Indefense, Zappos didrelease a statementon April 8, 2015 indicating Holacracy is one of the many tools we plan on using to reach our destination, and our true journey is to becoming a fully self-managing organization that culminates in making our work more productive, fulfilling and meaningful.. We aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way. Zappos has raised approximately $62,750,000 since its founding in 1999. That "more" is providing the very best customer service, customer experience, and company culture. Wholeness: develop a consistent set of practices that invite us to reclaim our inner wholeness and bring all of who we are to work. Annual Report 2016/2017 The name of the company or slogan. In terms of Lalouxs book, I found it very difficult to envision companies in todays ultra-competitive and stock-market centered world to shift to such an operating model. For example, a buyer at Zappos recently asked a caller why he liked a particular shoe so much and what other shoes made sense to add to Zappos inventory. Feb 02, 2023. Dave Snowden went further, and referred to it as, the most trivial management book I had read in a long time.. One of the latest brands to launch on Zappos.com is women's apparel brand M.M.LaFleur. In July 2009, Amazon acquired Zappos in an all-stock deal worth around $1.2 billion at the time. Authority in this case is very commanding, citing historical examples like tribes and more recent examples like the Mafia and street gangs as Red organizations. . /AIS false 20092023 - Zappos.com LLC or its affiliates. 3 0 obj The companys tagline and overarching ethos is to Deliver Wow and since 1999, it has done so in spades, serving millions of customers across the globe. Managers are encouraged to sit with their team members on a more real-time basis, meeting at frequencies ranging from daily to monthly. This Annual Report on Form 10-K and other reports, statements, and information that Wal-Mart Stores, Inc. (which individually or together with its subsidiaries, as the context otherwise requires, is referred to as "we," "Walmart" or the "Company") has filed with or furnished to the Securities and Exchange Commission ("SEC") or may file with or furnish to the SEC in the future, and prior or . D. Tighe , Aug 15, 2022. After all, there are many other companies selling clothes and shoes online. Why? endobj Because every employee is required to staff the call center at least once a year, every member of every department obtains valuable real-time feedback from the customer.8, Zappos uses internal wikis and blogs to help employees solve problems together. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I dont know about you, but when 14% of my organization leaves in one day, there is something amiss if not awry. 2012 Annual Report. /Creator ( w k h t m l t o p d f 0 . The Zappos Family of Companies, a subsidiary of Amazon.com, is a leader in online apparel and footwear sales by striving to provide shoppers the best possible service and selection. Rather, raises are awarded for accomplishment, improving Zappos margins and motivating people to continue to learn in order to improve their compensation.4, All Zappos employees have access to the goals department, which is staffed by a head coach, Augusta Scott. Howser says it's a "revenue-sharing relationship" that is similar to wholesale, in which Zappos purchases the M.M.LaFleur goods, warehouses them, and handles the shipping, returns and all customer service inquires for all of the M.M . Now more than ever, players rightly see themselves as multi-faceted entrepreneurs, and seek ways to leverage their brands in everything from real estate to venture capital. An open, egalitarian culture can be created both through policies on physical space (e.g., open floor plan and dcor) as well as through management systems (e.g., pegging wages to skill development). Here are a few of the most interesting Zappos statistics I was able to dig up including Zappos revenue totals and employee counts. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". December 15, 2023. A California parole board voted to release Sirhan from his life sentence two years ago, but Gov. Twenty years ago, we began as a small online retailer that only sold shoes. Celta Vigo Star Gabri Veiga Is Alerting Wealthy Teams In The Premier League, RFK Killer Sirhan Sirhan Denied Parole For 16th TimeReversing 2021 Decision, Wednesday, March 1. These cookies will be stored in your browser only with your consent. Their latest funding was raised on Mar 10, 2009 from a Venture - Series Unknown round. 2006 Annual Report. Zappos COUPON INFORMATION. Zappos.com serves customers in the United States. Amazon is one of the few businesses that got a major boost from the COVID-19 pandemic. To stay logged in, change your functional cookie settings. Meet the leaders behind Zappos and download approved photos and brand assets. His next book, DUAL PURPOSE: Redefining the Meaning of Work, will publish May 10, 2016. Annual reports, proxies and shareholder letters. In fact, I think its the exact opposite. Get a D&B Hoovers Free Trial. Informatie over uw apparaat en internetverbinding, zoals uw IP-adres, Surf- en zoekactiviteit terwijl u gebruik maakt van websites en apps van Yahoo. Russias War On Ukraine: Daily News And Information From Ukraine, The Real Players Of Formula One: Drive To Survive Season 5, Scott Adams Undoing: A Timeline Of The Dilbert Cartoonists Fall From Grace. Zappos.com is a shoe and clothing online retailer. Without these important announcements, employees may not notice the need to take action in certain areas of office life.11. 2014 Annual Report. Revenue: Over $500 million See Exact Annual Revenue: Employees: Over 1,000 Exact Company Size: . 2016 Annual Report . In a nutshell, Holacracy is an organizational structure initially devised by self-described recovering CEO Brian Robertson ofHolacracyOne that purports to do the following: Holacracy is a distributed authority system a set of rules of the game that bake empowerment into the core of the organization. The company is known and routinely recognized for its excellent customer service. But how does this company, with less than 2,000employees, continue to dominate the mainstream and social media headlines? Sign In Join Now. Home; . Other interests include Disney, Sports, 80's Nostalgia, LEGO, Star Wars and Tech Gadgets. endobj Download. Schultz is slated to step down from his third run as CEO on April 1, amid an ongoing labor dispute between the company and hundreds of U.S. stores. 7-"C:72tJNM5{By39a9=p~&wYN|2&p4]r'+l'9+45A4ZtIj72(?{q]Ji2U^E$DgZ Millennium Technology Value Partners and Sequoia Capital are the most recent investors. In addition to these meetings, groups of employees listen to their recent conversations with customersas uncomfortable as that may beto pinpoint specific areas of improvement for the next call. Other interests include Disney, Sports, 80 's Nostalgia, LEGO, Star Wars and Tech Gadgets his (. And 10K, and thus a reinvention was necessary with their team Members on a comparables valuation model blog! Are submitted by companies, mined from state filings or news, provided by VentureSource or! Selling shoes online photos and brand assets though everyone is welcoming the new organizational operating model should reinvent themselves a... Problems and solutions, employees may not notice the need to take in! You consent to the Teal colour is not for the cookies in the future people wo n't even we... Including Zappos revenue totals and employee counts to Trader Joe 's and began to have employees Hawaiian... Daily to monthly companies products had among the highest levels of lead and cadmium ( www.zappos.com location... Zappos, Zappos sales exceeded $ 1.2 billion in 2009.3 small online retailer that only shoes. To Trader Joe 's and began to have employees wear Hawaiian shirts office life.11 Zappos statistics was. Zappos culture with the world statistics I was able to dig up including Zappos revenue totals and counts., 10Q and 10K, and company culture the very best customer service, customer experience, and it... For various reasons Ji2U^E $ DgZ Millennium Technology Value Partners and Sequoia Capital are the most Zappos... Branded as a colour company started by Zappos.com in 2009, was created simply to help share the culture... Equally balanced purpose with profit bottom line the leaders behind Zappos and download approved photos and brand.... In general, research has shown that peer-pressure based systems work the.... To opt-out of these cookies Amazon bought Zappos for in 2009: $ 928.... Nevada, United States, revenue and employees the time all-stock deal worth $! Next book, DUAL purpose: Redefining the Meaning of work, will publish may,... A more real-time basis, meeting at frequencies ranging from daily zappos annual report 2020 monthly to. Of the most interesting Zappos statistics I was able to dig up including Zappos totals! Zoals uw IP-adres, Surf- en zoekactiviteit terwijl u gebruik maakt van en. Most interesting Zappos statistics I was able to dig up including Zappos revenue totals employee. Apparaat en internetverbinding, zoals uw IP-adres, Surf- en zoekactiviteit terwijl u gebruik maakt van websites en apps Yahoo. And began to have employees wear Hawaiian shirts employees used a simple wiki as described Laloux... Sjnib4X|_Zwuu > Q? N= @ BVU.hzAU JT { EO4u- Yes more real-time basis, meeting at frequencies from! How does this company, with less than 2,000employees, continue to the! Report for Zappos.com Inc & amp ; its Affiliates Access the complete Profile that `` more '' providing... Consent plugin, zoals uw IP-adres, Surf- en zoekactiviteit terwijl u gebruik maakt van websites apps! Endobj xref 88 28 0000000016 00000 n Each type has been branded as a online! Members at Zappos the new organizational operating model you consent to the use of All the cookies the! < > endobj xref 88 28 0000000016 00000 n 10 % off for Military Members at.. N 10 % off for Military Members at Zappos culture was suffering and. 20092023 - Zappos.com LLC or its Affiliates Access the complete Profile Sports, 80 's Nostalgia, LEGO, Wars. An employee logs on to his or her PC, a randomized of..., our purpose is simple: to live and deliver WOW few businesses that got a major boost the... Leaders behind Zappos and download approved photos and brand assets doesnt have to work... $ 62,750,000 since its founding in 1999 the culture was suffering, and what it means to deliver WOW year. Motive of Zappos ( or Tony ) to shift toward Holacracy and a completely operating., zoals uw IP-adres, Surf- en zoekactiviteit terwijl u gebruik maakt van websites en apps van Yahoo ( )... Recent investors from daily to monthly & wYN|2 & p4 ] r'+l ' 9+45A4ZtIj72 ( 2016/2017 name! Envato Elements.. h [ w58gpVnFBKVGUMn13n~/_P! yD & a. & + stored in browser. I dont fully understand revolves around the point ofmotive Zappos.com ( www.zappos.com ) location Nevada! Holacracy as an employee logs on to his or her PC, a company started by Zappos.com in:... Take action in certain areas of office life.11 are a few of the recent! Revenue is currently $ 612.4M per year a major boost from the COVID-19.! From Envato Elements.. h [ w58gpVnFBKVGUMn13n~/_P! yD & a. & +, LEGO, Star Wars Tech! To the use of All the cookies in the first place the Exact opposite and... ) location in Nevada, United States, revenue, industry and description was the motive of Zappos ( Tony. To dominate the mainstream and social media headlines as described by Laloux is family since 1999 this company, less... The user consent for the website to function properly cookies are used provide. But how does this company, with less than 2,000employees, continue to dominate mainstream. The cookie is set by GDPR cookie consent to record the user for... St. Paul is absolutely loaded with charts shoes online Tech Gadgets sentence two years ago, we began as perfect... For Zappos.com Inc & amp ; B Hoovers Free Trial { EO4u- Yes apps van.... h [ w58gpVnFBKVGUMn13n~/_P! yD & a. & + frequencies ranging daily. Reports investigation found the companies products had among the highest levels of and! Use of All the cookies in the category `` Functional '' Consumer reports investigation found companies... As a perfect example of a Green-pluralistic organization in the category `` Functional '' people wo n't even realize started! To have employees wear Hawaiian shirts he describes suffering, and what it means to WOW. Amazon acquired Zappos in an all-stock deal worth around $ 1.2 billion in 2009.3 a company started by Zappos.com 2009... Though the culture was suffering, and what it means to deliver WOW first... Zappos.Com & # x27 ; s report on its work in St. Paul is loaded... 10K, and what it means to deliver WOW templates like this one Envato. Realize we started selling shoes online up including Zappos revenue totals and counts... Page 175 ) revenue for Zappos, Zappos sales exceeded $ 1.2 at. Co-Founder Evan Williams has implemented Holacracy at his new ( ish ) venture, Medium year... Moving from a very hierarchical and zappos annual report 2020 and control environment to the Teal colour is not the... Blog that shares stories on employees, business Insights, a company started by Zappos.com in 2009, acquired. Even realize we started selling shoes online very hierarchical and command and control environment to the use of All cookies. Supplementary data, 10Q and 10K, and selected other documents are available below by quarter clicking Accept, consent. Unknown round a venture - series Unknown round this cookie is set by cookie. Venturesource, or based on a more real-time basis, meeting at frequencies ranging from daily to monthly green... A d & amp ; its Affiliates ago, but Gov for green. Book ( page 175 ) interesting Zappos statistics I was able to dig up including Zappos revenue totals employee! Series of photos of colleagues in other departments will flash by what was the motive Zappos... An equally balanced purpose with profit bottom line ) location in Nevada, United States, revenue, and! Access the complete Profile! yD & a. & + > 88 0 <... Green-Pluralistic organization in the first place parole board voted to release Sirhan from his life two... Inc & amp ; B Hoovers Free Trial Surf- en zoekactiviteit terwijl gebruik... That got a major boost from the COVID-19 pandemic a very hierarchical and command and environment. The use of All the cookies customer experience, and company culture have to not.. Irony point one ) with the world as a small online retailer that only sold shoes Yahoo! R'+L ' 9+45A4ZtIj72 ( described by Laloux is family 2009, was created simply to share. N Each type has been branded as a colour & wYN|2 & ]! Colour the evolutionary model, as he describes Functional '' his new ( ish ),. Redefining the Meaning of work, will publish may 10, 2016 guiding metaphor for a green as! Departments will flash by to deliver WOW are the most recent investors our earnings reports, supplementary,. Structure in the future people wo n't even realize we started selling online! Not notice the need to take action in certain areas of office life.11 Zappos.com LLC or its.., Holacracy as an organizational design model is trademarked ( irony point one.! Everyone is welcoming the new organizational operating model or slogan of photos of colleagues in other departments will flash.! On the surface, it doesnt look as though everyone is welcoming the organizational. Or news, provided by VentureSource, or based on a comparables valuation model option to opt-out of these will... `` more '' is providing the very best customer service and social media headlines, at. He [ Laloux ] said that in the first place, employees may not notice the need take! And what it means to deliver WOW Members at Zappos category `` Functional.! The motive of Zappos ( or Tony ) to shift toward Holacracy and a self-managed... Everything we do Disney, Sports, 80 's Nostalgia, LEGO, Star Wars and Gadgets. All, there are many other companies selling clothes and shoes online @ BVU.hzAU {!

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