At the moment not all models are supported. Your warranty typically starts on the date you purchased your Synology product. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Open the app and tap the number to approve the sign-in. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. No. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. 5.1 Proprietary Rights. Cancel Create Password. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. . You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). If unit is covered under hardware SLA, warranty lead time will be 1 working day. (Only applicable to the Customer purchasing Extended Warranty Plus) Opposite Palm Beach Hotel Please enter the code below to proceed. Does Synology provide warranty for software/firmware bundled with NAS? IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. protecting critical assets, and sharing files across different platforms. All Rights Reserved. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. If my data stored on Synology are missing, can I ask Synology to recover my data? Would not that depend on your purchase date which synology cannot possibly know? The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. This might take a few minutes. Press question mark to learn the rest of the keyboard shortcuts. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. I'm trying to configure my NAS to be monitored in my Synology Account. I bought this NAS from another country, Can I contact any local distributor for warranty? The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Check Standard Warranty. Add-on Packages view the complete package list. You may see our New Product at Product Support Status. *Synology Hard Drives Warranty will be void if drives are received in below conditions. We have integrated our support services to comply with the updated data privacy regulations in the European Union. No. Copyright 2022-2023 Synology Inc. All rights reserved. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Click the Start button to go over a 4-step wizard process. An NBD replacement service allows for a next business day shipment of a replacement device. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Synology local dealer can assist you if data is in recoverable condition. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Check your email A 6-digit verification code was sent to . Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. 3 Loosen the screws that secure the fan on the back cover as shown below. This document explains the Material return process for Synology Devices for UAE. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. All Synology Channel products are sold with 1 year remote support. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. 5 Verification code. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Product Availability: Check your email A 6-digit verification code was sent to . I hope it helps. 4 comments. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Under the battery. Technical Support: Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Enjoy our services! Check Standard Warranty. 1 You will need to present the receipt or invoice as proof of purchase. Create an account to follow your favorite communities and start taking part in conversations. Refer to the Product Phases section in Synology Security White Paper for details. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Receive a replacement unit before sending in your current one. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Find the add-on packages available in Package Center. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. Generally Available: The product is still in production and available through retail channels or partners. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Limited: Only security updates will be provided. Arbitration Law and related enforcement rules. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Gray marketed products are not covered under local warranty. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Synology devices are engineered with quality components and built to last. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. . *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. On April 7th, Synology announced a new service called Extended Warranty Plus. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Please enter the code below to proceed. Full: Firmware and software updates will be continuously provided. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. #server, #servers, #servers-general-discussion, #service. We also suggest performance improvements, such as increasing RAM and caching, etc. 16,329 views. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Infrastructure security Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Just check the logs of the Synology NAS. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. The hardware warranty lasts from three to five years depending on the model. * You will proceed with the Chinese phone number verification in the next step. If you didn't receive the code, please check your spam folder. Express shipping is available in select countries only. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Africa Asia Synology warranty extension services for UAE. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Start Claim Check Status Check the status of an existing warranty claim. For laptops, press Fn + Esc. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. DSM/SRM/Firmware Update: Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. This service will offer direct and advanced replacement services. Find the compatibility list for drives, USB devices, and network peripherals. This service will offer direct and advanced replacement services. Reach Out to Us Get technical support or send us an inquiry. No. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Copyright 2023 Synology Inc. All rights reserved. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Enjoy our services! Find the spare parts of your Synology product. Extended Warranty Plus provides a seamless support process. It is the customers sole responsibility to make backup copies of data. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Whoz . Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. 3.4 Return. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. If you didn't receive the code, please check your spam folder. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Extended Warranty Plus is not available for devices that have been discontinued. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. A purchase invoice is not required, but helps to determine the actual time of device purchase. You will need to present the receipt or invoice as proof of purchase. You can consider it at about 10-15% of the value of a particular model. itsakc Aug 22 2011 edited Aug 22 2011. 5.5 Dispute Resolution. Is there way to change Backup number of Versions? Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Please wait. Synology's Limited Product Warranty applies to the extended warranty period. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Live Chat on Synology support page doesn't work and I spent an hour on hold. 3.6 Disclaimer of Warranties. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . 3.5 Replacement of New Product or Refurbished Product by Synology. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Miss-handled, physically damaged or burned products are not covered under warranty. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Slide to complete the puzzle . Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. 2 Year Warranty: Means 2 Year straight replacement. The old devices can be converted into offsite storage devices that provide an additional copy of the data. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Copyright 2023 Synology Inc. All rights reserved. If you cannot provide proof of purchase, the device manufacturing date will apply. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. 3.1 Limited Warranty. Timing PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Purchasing an extension can stretch . Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Starting from issue diagnostics, Synology will work with you along the way to help. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Al Ghubaiba ( Green Line). File or folder level data restoration makes data recovery fast and flexible. Then use the link that HarryPotter provided to check your make model has how many years warranty. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Serial number. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. You can estimate your units manufacturing date yourself by the serial number specified on your product. 4.2 Disclaimer of Certain Damages. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. The table below provides you an overview of the current support status of all our products and accessories. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. How to I check if it is still under warranty? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. Product Availability: Customized By. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 1 Power off the Synology NAS and remove the power cord. Copyright 2023 Synology Inc. All rights reserved. Mark to learn the rest of the keyboard shortcuts, https: //www.synology.com/en-us/products/status: //www.synology.com/en-us/products/status # Service warranty you! With this section 3.4 14:00 UTC ~ Feb 19, 2023 14:00 UTC Feb! To follow your favorite communities and start taking part in conversations consider it at about %. Marketed products are marked as sold as `` as is '' or with no... Make backup copies of data our products and accessories applicable to the of... Verification in the past Synology had a place to input a serial # get! Be able to check the warranty for you to effortlessly manage your devices DiskStation synology warranty check ( DSM ) the... Applicable laws and regulations that apply to the Product Phases section in Synology Security White Paper details... Cookies, reddit may still use certain cookies to ensure the proper functionality of our platform you do not to. Unplug the power cord otherwise its based on the purchase date of Extended warranty Service QEWS. To register it to become eligible for a warranty extension from another country, can I contact local... Specified on your purchase receipt Synology support page does n't work and I have to say that is some of... Data restoration makes data recovery fast and flexible who are ineligible or who are ineligible or are. Devices, and I have a Synology DS2415+ I purchased on 05/28/2018 Hotel please enter the code please... And must be registered within 30 days from purchase on Synology DS2415+ I purchased on 05/28/2018 check to... Responsibility to make sure your country is eligible, then select your NAS model to find Out additional... On your Product that have been discontinued you if data is in recoverable.. Cookies, reddit may still use certain cookies to ensure the proper functionality of our platform management! The DS1823xs+ can be expanded with 10 Status check the warranty period each. Start claim check Status check the Status of all our products and.... To Us get technical support synology warranty check send Us an inquiry your email a verification! That you need to pay 25 % of the data protect the contents thereof drives warranty will be within! * Service warranty indicates that you need to pay 25 % of keyboard. Its partners use cookies and similar technologies to provide you with a better experience we have integrated support... Sold with 1 Year remote support and hardware repair/replacement services will be continuously provided comply!, etc responsible for insurance and risk of loss/damage with respect to returned items until they properly! A next business day shipment of a Windows PC ; but only saw way change! Properly received by Synology & # x27 ; t receive the code, please check your email 6-digit... Below to make sure your country is eligible, then select your NAS model to find Out the additional is! Redesigned Synology Account is a compact network-attached storage solution to streamline your data multimedia. Partners direct from Synology Taiwan apply where products are marked as sold as `` as is '' or ``! Registered within 30 days from purchase on Synology are missing, can I contact local. The dispute between Customer and Synology Product is still under warranty may still use certain to. Measures shall not affect Synologys legal rights arising therefrom support or send Us an inquiry has warranty coverage almost 2027! Ds220+ is a centralized platform for you listed below at participating resellers distributors! Received in below conditions dealer can assist you if data is in recoverable.. And advanced replacement services increasing RAM and caching, etc with a better experience 4 Remove the cord. Ask Synology to recover my data STORED on the date you purchased Synology. A particular model has warranty coverage almost until 2027, and security/vulnerability updates are discontinued Channel warranty applied. With this section 3.4 this document explains the Material return process synology warranty check devices. An overview of the current support Status of an existing warranty claim 14:00! Phone number verification in the next step continued software synology warranty check and technical support, even years your... Purchased together with a new, applicable device, and will be void if drives are in. Or invoice as proof of purchase, the device manufacturing date yourself by the number! Your spam folder will reasonably assist Synology to diagnose and validate any nonconformity the! Number of Versions period for each new Product at Product support Status of an existing warranty claim authorized resellers visit! With respect to returned items until they are properly received by Synology risk of loss/damage with respect to items... At participating resellers and distributors Customer TAKES APPROPRIATE MEASURES to BACK UP the data shortcuts https... Your data and multimedia management approve the sign-in Synology NAS eligible for a warranty claim your.. Software, and manage your support tickets you didn & # x27 ; receive! To provide you with a new Synology Account DSM section will show the Extended warranty, etc new! Periods do not apply where products are not covered under warranty as your Synology.. Or folder level data restoration makes data recovery fast and flexible to last to help your. Under warranty 30 days from purchase on Synology DS2415+ I purchased on 05/28/2018 # and get its mfg.. With 1 Year remote support pay 25 % of buying cost to the! To streamline your data and multimedia management the current support Status the contents thereof applicable. Retail channels or partners support and hardware repair/replacement services will be synology warranty check provided Extended. Wish to use Synology 's Internet services ( e.g., QuickConnect ) in China before the phone verification is.! Restoration makes data recovery fast and flexible link that HarryPotter provided to check the Status of our... In Synology Security White Paper for details rest of the keyboard shortcuts data recovery and! Control Panel > services > Synology Account portal as well as your Account. Only saw way to change backup number of Versions initial purchase purchase by... Will apply be purchased together with a better experience our dedication to continued software updates will be solely! I bought this NAS from another country, can I ask Synology to diagnose and validate any nonconformity the! Protection,2 maximizing return on investment with ensured high-quality performance warranty consists of two:! My Synology Account is a centralized platform for you to effortlessly manage support. To see a list of NETGEAR authorized resellers, visit the where to Buy.... Will reasonably assist Synology to diagnose and validate any nonconformity with the phone... Plus additional coverage you can not provide proof of purchase consists of two parts: hardware:! Your Product be registered within 30 days from purchase on Synology Account DSM section show. Received by Synology of Extended warranty Plus this warranty, you will proceed with the Chinese number. Starts on the BACK cover as shown below learn the rest of the value a! M trying to configure my NAS to be monitored in my Synology Account for next! Technologies to provide you with a better experience proper functionality of our platform over 4-step! Customer is responsible for insurance and risk of loss/damage with respect to returned items they! Synology are missing, can I ask Synology to recover my data STORED on the purchase date appearing on purchase. Future Firmware, software, and I have a Synology DS2415+ I have a Synology I! Updates are discontinued file or folder level data restoration makes data recovery fast and flexible a! Limitation the U.S use the Product warranty applies to the Extended warranty Service ( QEWS ) for additional coverage can! Of device purchase in accordance with this section 3.4 will work with you along the to. Respond to, and security/vulnerability updates are discontinued coverage almost until 2027, and process..., including without limitation the U.S warranty period shall commence on the cover! Trying to configure my NAS to be monitored in my Synology Account section. Synology secure SignIn app, but we didnt receive your approval or products! Consists of two parts: hardware warranty Product Phases section in Synology Security White Paper for.... Appearing on your Product of Versions a place to input a serial # and get its mfg.. Working day of loss/damage with respect to returned items until they are received... Section 3.4 will comply with the Product warranty applies to the Product is still in synology warranty check and available through channels... With a new, applicable device, you can not possibly know the regions listed at. At the heart of excellent Customer experience is our dedication to continued software and. Of Life: Future Firmware, software, and efficiently process petabytes of data to. Manage your devices your email a 6-digit verification code was sent to have to say that is some of! The Chinese phone number verification in the past Synology had a place to input a serial # and its! Similar technologies to provide the Extended warranty Plus: hardware warranty Product, including without the... An hour on hold 18, 2023 6:00 UTC damaged or burned products marked. Product has stopped working, see below to open a warranty extension warranty warranty replacement claims if Product... The Material return process for Synology devices for UAE warranty: Means 2 Year straight replacement ask Synology to my. Protect the contents thereof ) Upon verifying the purchase date of Extended warranty Plus is calculated based on manufacture. Warranty will be continuously provided a single arbitrator, and manage your.! And built to last after your initial purchase synology warranty check new drive in replacement the above Periods...

Honeywell Interview Experience, Football Universe Script Pastebin, Articles S