This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Make sure that you have checked the serial numbers before you purchase the bike. Frame: 6 months from the day of purchase. Most batteries can be charged inside or outside the bike frame. To switch between MPH and KPH, first make sure your display shows TRIP instead of ODOmeter. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. It will be placed at your door or the closet area near your door. Please always know and abide by your local laws pertaining to electric bikes. We will deduct all additional fees resulting from refused international shipments from your refund. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. We will not take back a bicycle if you find your laws do not permit your child to ride it. The one-year warranty on QuietKats lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. If your item(s) do arrive damaged, please send photos to support@olympicbreeze.com and we will process an insurance claim on your behalf. Is my Jupiter Electric Bike battery replaceable? This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. 5. ElectricByke.com is an authorized dealer for all of the brands on our website. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. All products are shipped from U.S. warehouses unless stated on their product page. Valid warranty claims will be processed within one year of the initial purchase. Before sending your return shipment, please remove all extra labels from the outside of the package. State, county, and local laws vary so please check that you are riding legally and safely. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS. Send the return package to the following address:EWheelsRETURNS DEPARTMENT, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase\. 12 Month(ONE YEAR) Limited Warrantyfor Components (excluding Batteries)(EFFECTIVE JUNE 1ST 2018)&LifetimeFrame Warranty(EFFECTIVE APRIL 20TH 2014). This is most commonly caused by the motor wire accidentally coming unplugged. We do not cover normal wear and tear on any components. The battery is designed to be swapped in and out without taking the bike apart, and a lock is built into the frame to ensure that the battery is not stolen when the bike is parked. With both front and rear drum brakes, TVS Jupiter . The replacement battery may therefore stick out slightly. In the case where an entire E-Bike replacement may be required, the original E-bike may have to be shipped back to the NAKTO E-BIKEfacility for inspection and replacement (or repair) before a new bike is authorized to be sent out. We will also notify you of the approval or rejection of your refund. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. Lights, brake pads, inner tubes, tires, chain, cables, seat etc. ):5000 Grams. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. PLEASE DO CHARGE YOUR BATTERY EVERY MONTH. This battery comes with a 36 month warranty.*. You must have the RMA number when shipping back the returned unit. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. Check the specs on your bike to see max range. 5.0 5.0. quality. With a concealed battery and hydroformed aluminum frame, riders and . Turn the battery on by pressing the power button. This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturers instruction manual. Bikonit would arrange for and cover the return shipping fees. ORIGINAL RECEIPT :The original receipt, gift receipt or packing slip is required for all returns and exchanges. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing): Carton damage requires visual inspection of contents of the unit. MBI Sport Inc. offers a warranty in all parts for 6 months as well as 1 year on the frame (starting on the date the bike is received). Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. Returns are subject to a 15% restocking fee. Keep all packaging and paperwork until the inspection process is complete. The warranty is subject to proper care for and reasonable use of the bikes. Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on individual basis for your particular shipment based on the carrier quote for the necessary changes. for cart:Rs100.00) Material:ABS Plastic. Original purchase receipt is required. Outside temperature, rider weight and wind to name a few. A phone number is required by the freight company so a delivery appointment can be made. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. Labor and shipping is not included. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you. Listen for something broken inside. The dispatcher will let you know what dates they have available. If your item is on backorder or unavailable, we will reach out to you via email or phone. If returning or exchanging an item at an AmericanElectric store, a valid photo ID is also required. Bought my wife a bike for her birthday, but my daughter took it for a ride. The battery should not have a percentage of nominal charge retention of 60% or less. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Take pictures of any damage that is found, and date the images when possible. We will also notify you of the approval or rejection of your refund. Get Quote. Jupiter Batteries JB12-100 Replacement Battery. Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. After receiving the bike, NAKTO will make a full refund providing all parts are returned, The customer can either pay for return shipping, in which case no return fee will be charged, or. All orders shipped to the continental United States ship FREE. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) 11 Likes, 4 Comments - Jupiter Bike (@jupiterbike) on Instagram: "Flash Sale! Save the carton and foam that your bike came in! The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. We ship all our electric bikes via ShipBikes. Get Quote. We have sourced all Bikonit e-bike components from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. Shipping for a replacement bike is the responsibility of the customer. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. $80.00 Extra Cost =If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading. QuietKat frames come with a lifetime warranty. Qty. Colour: black: Technology: Li-ion - no memory effect: Capacity: 8800 mAh: Voltage: 36 V: Nominal energy: 316.8 Wh: Content of delivery: 1x battery: Compatible with the following . Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email atservice@ewheelsdealers.comwithin the warranty period (stated above). Want to Order or Have any Query? Vivi 500W Folding Electric Bike, 50Miles Electric Commuter Bike Mountain Bicycle, 48V Removable Battery, 21 Speed E-Bike with Compacted Damping Tires, Dual Shock Absorbers for Women Adults Teens. UL Listed Discovery X5 Extra Battery for $99.95. 73,492 in India. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. REPORT ALL CASES OF ACCIDENTS OR DAMAGE!WE REQUEST THAT YOU REPORT TO US ANY CASE OF DAMAGE, ACCIDENT OR THEFT. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). Refunds are only issued after returned items have been received and inspected.If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. $299.99. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. This is a fee that covers administrative and personnel fees. Choose from Same Day Delivery, Drive Up or Order Pickup. $999.99. Warranty does not apply to shipping or transportation damage. We hereby inform the buyer that Green Bike Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. Anything outside of the USA incurs additional shipping charges. This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. Pedal Assist - which is better? Original receipt of purchase required. Tires & Tubes are covered in this warranty! If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different item, or cancel the order altogether. How to Adjust the Rear Derailleur AK & HI ship by AIR at additional cost. It is recommended that you use UPS whenever possible for your return. Due to the large size, it may not be possible to be placed at your door. Start month is when bicycle is delivered. In all cases, the supplier policy supersedes ours where there are differences. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. The original shipping charges are non-refundable. When applicable, part costs will be covered under warranty, and all warranty items will beshipped via FedEx Ground. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. 88,321. You maycontact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailing. Five (5) years from the date of purchase on all structural frame components and frame. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. Brand new: Lowest price. 1 product rating About this product. Your only remedy under our warranty is the refund (90-day satisfaction guarantee) or the replacement (1-year warra . 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