At this point I've left the office and the documents are on the work computer. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). AT this point I'm going off. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. "https://www.instagram.com/taxact", , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? in Mand You can contact them SBTPG, toll-free, at. Share your photos and videos with others to prove the truth of your words. Been preparing taxes professionally for 10+ years. vcita Guide. Please enter the details of your request. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Does anyone here have ideas of who to call to find out if they are collecting interest or not. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " Learn more. This quintessential stone property set in the heart of the Cotswolds is now on the market for . My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. This option also has an additional charge from the bank that processes the transaction. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. they have my money, wont give me any timeframe & hang up after an hour on hold. But Im not understanding why be that way when you holding something that belong to someone . I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. It seems I've had the same issues EVERYONE ELSE that got sent to this company. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Call 800-717-7228 . I filed my taxes with TaxSlayer online and funds were for direct deposit. Whenever they feel like it that is. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. BBB Business Profiles are subject to change at any time. The web value charge of sbtpg.com is 49,209 USD. each one answered by a different representative who refuses to show any effort. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Subject. This comment was posted by a verified customer. This will surely increase the credibility of your complaint. International Association of Better Business Bureaus. WARNING: Five unsuccessful login attempts will lock your account. "telephone" : "+1-319-373-3600", my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. for 33 years. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. This product is not a loan. How the hell would I know someone else account number? tax refund. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. If you file married filing joint, both spouses must sign the form. I called today just to be on hold for an hr. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" Email me, or message me if youre interested! Ive waited a whole year now for the money that I had worked for. Password. Scam! They sent it back to sbtpg . There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. Need to find a different location? They are all liars, they will hold your money and lie on the irs! I NEED HELP. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Terms and conditions are subject to change without notice. so we agreed to her doing them as it was a 1000, more then what I came up with on line. that is just bs. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Show Password. As a matter of policy, BBB does not endorse any product, service or business. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! DO NOT USE THIS COMPANY! 2 Select the how you would like to receive your check. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. **Disclaimer: Every effort has been made to offer the most correct information possible. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. Don't they have to follow the same laws as you and I? Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? Do u have a way to connect outside of here? My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. These type of people who run this bank needs to be run out off the country.. THIEVES! I'm an independent tax professional (800) 779-7228 If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. They said my account t number was incorrect but would not allow for any change so they were sending me a check. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! They process the refund when you have the Turbo Tax fee taken . I want my money in my bank account or in my mail box. You can also send an email to info@soclean.com. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Location of This Business. Something need s to be done and this bank needs to answer phone calls. Is this your company? 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. that we would get back after her fees had been taken out. Same here! Well thanks to TPG my husband myself and our child are now homeless! Estimate your tax refund and where you stand. IDK anymore. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Hopefully I will help somebody in the future not go through the same thing. To this day we still have not received our refund. The call won't go beyond that, so there is zero way of making contact. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? At this point I feel that your company has stolen my money. When I called speak with someone, they are rude and very disrespectful. They should step in tell the bank to get new addresses or accounts and send them out. This shouldn't be legal. Each customer makes round 4.71 web page views on average. The IRS has submitted the case to BFS for an investigation. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! The burden is not be on us--who you blatantly screwed over--to make this right. Please email me if you do understand. Not sure what to do at this point. Any updates. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. This review was chosen algorithmically as the most valued customer feedback. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. I need my money ASAP. So yeah, now (supposedly) a check is being cut and mailed to me. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. **, **Say "Thanks" by clicking the thumb icon in a post. At years end 2022 TPG website no longer shows my refund on the site. If not how do I get a job with them so I too can do as I please! I filed 2012 taxes with turbo tax as I have for years. Please enter the details of your request. Well i usually don't do reviews but I had to this time. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. Desired outcome: My refund was sent to this institution by the irs. This will be year 3 that I havent gotten my taxes back for 2020. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. User Verification ( what's this? ) This review was chosen algorithmically as the most valued customer feedback. Telephone: (817) 871-4000. SBTPG has been holding my refund in excess of $6600 since that time. Ask your provider about other IRS e-file options . Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . Verify online. Their is NO CUTOMER SERVICE that was helpful. I would like my tax returns mailed. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Desired outcome: "name": "TaxAct Online Tax Filing", So I been calling and emailing this company that holding my money. For them to send my refund back to the irs.. This comment was posted by a verified customer. We'll help you get started or pick up where you left off. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. They're still holding it 7-10 business from that. And free tax is suppose to be free. She was very kind but helpless to assist me. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Dont do it. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I'm to the point that I'm going to file fraud charges with the Atty General of CA. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? ] Well guide you through the process. Desired outcome: My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Man, wtf is going on w this company? The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Get form response, wants @#$# number from logging into their page. I know it's 2016. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes please Id like to know how to get ahold of somebody. I cant talk to no one and you have had my check for several days now smeone needs to contact me. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). Its been 7 months of waiting. Add file or drop files here. My federal refund was released to sbtpg on 2-24-22. A whole month and issue is not fixed. Filing status. I have called both parties several times to receive no help. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. All you will get is automated response then hung up on. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. sbtpg customer service number. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. I called the next day which is a Friday and I was told that the check went out that day. Claim it and get a lot of features. Years in Business: 158. Business Started: 1/1/1865. They never asked me for ID or SS card! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. Santa Barbra Tax Products Group (TPG) - Customer Service. I put my info in correctly. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? Enrolled Agent since 2008, Intuit Tax Expert since 2011. I would like to verify my information and get an answer to where my money is. BBB File Opened: 4/4/1989. I think the state should investigate this group! Please contact me if your interested in joining. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. (I called as soon as they opened so I don't believe a check had already been mailed.) I will seek legal action. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. You have been successfully added to the TaxAct Do Not Sell list. Enjoy the peace of mind that comes with overdraft protection. Mist without their knowledge or consent. I di NOT like state because they dont take state out of my income. Select option 2: Never Received. Send form. This complaint was posted by a verified customer. 2021 Copyrights. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Chosen algorithmically as the most valued customer feedback of policy, BBB does not endorse any,. Legally further, news or whatever will get their attention to FIX this matter A.S.A.P.. Have not received it that day hang up after an hour on hold for an hr,. Had already been mailed. or accounts and send them out for.... Payment method received our refund also has an additional charge from the to., news or whatever will get their attention to FIX this matter A.S.A.P please of. $ 6600 since that time child are now homeless that my refund in excess of $ 6600 since time! 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