The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. The resort will close on Sunday, March 15 at 2 p.m. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. .no matter what their ages! You may observe some of their regular drills performed during operation, which provides real-life practice. For information on water park hours, please view our Indoor Water Parkpage. We do not offer any hook ups or dumping stations. I booked a stay over 60 days in advance as part of a running promotion. Besides us I counted less than 10 guests wearing masks for the two days we were there. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Guests are permitted to bring their own life jackets. These water park passes allow access to the water park through the day of your departure. Make great memories with your kids . Learn how to find your missing items by visiting the lost and found page. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. The splash zone was good for the youngest. Yes! I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. What can I do if someone gets sick before we arrive? Our resort does not have a fitness center. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. But Great Wolf Lodge is hoping the reopening process is sped up. Sower heads and controls are not at all kid friendly. As long as we have a credit card on file, you are welcome to charge back to your suite. Keep in mind it's a resort, so things are gonna be Walmart cheap. What is included with the cost of the suites? The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Do you sell day passes to the water park? What do I need to provide when I arrive at the lodge? Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. What is the common attire and footwear for the water park? "It's going to be six or seven. Towels are provided for your family in the water park as well as bathing towels in your suite. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. "I don't know how to say it, but it's pissing me off, because it's not okay. I am wondering if anyone can help me, this performance has been cancelled and i am. If we didnt drive do long to get there we would have left. We booked 2 kids cabin suites ($800+/night each). If the cardholder is not going to be present at check-in, a credit card authorization form is required. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . The lockers are rented on a daily basis for a nominal fee. I have more points than the room costs. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. The grand opening date is set for Thursday, Sept. 17. The day before your arrival you will receive an email invitation to complete your online check-in. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. You would forfeit your deposit if we couldn't rebook your getaway at all. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. "It should fall off in three to five days," she said she was told. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Can I add Bonus Deals on top of deal codes? Having now seen them (but not rented), we would NOT rent one in the future. Can I use the room telephone to make personal calls? No thanks! Stop by the front desk to let us know you're here and pick up your water park wrist bands. Can we bring our own puddle jumpers/life jacket? How can I use my points on a room booking? If all of this sounds like pure hell to you, dont go. If the cardholder is not going to be present at check-in, a credit card authorization form is required. This means you don't have to carry cash or room keys! It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Can I bring food or beverages from home or an outside restaurant into the water park? Suitable swimwear is required for personal safety. Please note that inflatable toys are not allowed in the water park. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Purchase Gift Cards. Manteca's location is the 19th Great Wolf Lodge to open . Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. By providing us with information about your needs the Culinary Department can assist with your dining options. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Why not buy 3? No es permitido traer comida de afuera del hotel, al parque acutico. My kids LOVED IT. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Was it the deal of a lifetime? The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. The room was clean with modern, full kitchen comfy bed and so much space to play. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. 2023 Advance Local Media LLC. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. The rate also includes parking, and access to all events. "We were, like, 'We need something with water.'". Stop what you are doing and book a trip right now! Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Besides water park admission, what other uses does my RFID wristband have? We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. Returning the towels to the waterpark area is very inconvenient. Is grilling / cooking permitted at the resort? Just go here! Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. He brings real fun and joy every time. They cannot be used for packages or any onsite charges. I contacted customer service and they assured me that was not the norm. Uno de los miembros en mi grupo tiene alergias. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. We also discourage use of the hot tubs. We look forward to welcoming families back to our resorts and creating more howling fun moments. "I would say shame on you for your customer service," said Walker, who's howling mad. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Let your imagination soar and design an experience you know they'll love. The waterpark giant thanked us for. They were fun too. Please note that inflatable toys are not allowed in the water park. Tripadvisor performs checks on reviews. Accessible suites are labeled as such and marked by an accessible icon within the booking process. There was a line to wait in order to get into the arcade due to covid capacity limits. Are there any water park restrictions if I am pregnant? Wireless internet access is available throughout our lodge, which you can access from your room or common areas. The policy is effective as . There are also spinners in the water park to dry swimsuits. Please view our terms and conditionsfor detailed information on our cancellation policy. Bonus Deals can be used with deal codes. The entire place is original from when it was built im sure. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Our web site is secured by TLS and Go Daddy. While the water park is included in the price, it is not all that spectacular. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. However, you are welcome to play in the water park as early as 1 p.m. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. COVID-19 continues to make headlines as the virus keeps people across the world indoors. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. 2023. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. You must provide a valid photo ID along with the credit/debit card used to make your reservation. However, you can arrive as early as 1:00 p.m. to begin using the water park. We can offer a variety of options to meet your needs! 2023 CBS Broadcasting Inc. All Rights Reserved. 2501 Great Wolf Drive. Tax exemption is not available at the Grand Mound location. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Mason, OH 45040. You want to play a game? This is the version of our website addressed to speakers of English in the United States. They did. Please have a look at all dining options here. Wired access is also available at our lodge within our conference function space. Before we left on our trip, I bought a. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! It can only be purchased at the time of booking. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. Guest laundry is available on-site. Please. My takeaway? I appreciate that it kept us all active. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. Are cabanas available to use in the water park? Yes! I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Purchase your Day Pass here. Our team will have prepared your room wristbands and arrival package. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Prices are the average nightly price provided by our partners and may not include all taxes and fees. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. In those locations, all guests, ages 5 and older, are required to wear a face covering. There are lockers, showers, and changing areas available for your use in the water park. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Material and methods: The triage and the treatment protocol were established based on the scientific data. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Pleasecontact the lodge to speak with a Food and Beverage Management team member. Can I move my Bonus Deal to a different stay date? Bonus Deals can only be used on bookings directly through greatwolf.com. The shower handle was semi-broken and hard to turn on and off at times. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. I left something at Great Wolf Lodge. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! Even some of our adult visitors got in on the action. You do have the ability to dial out from suite phones. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. So half of the water park was closed on a Saturday. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. Where do I go when I arrive at the lodge? I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Larger items, such as luggage, will need to be kept in your room or vehicle. Country Inn & Suites by Radisson, Traverse City, MI. I let employees know. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . for detailed information on our cancellation policy. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Carpets are old and dirty. It was more crowded and less fun, but still had a good time. Are there vending machines in the resort? Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. In a statement, Great Wolf Lodge cited the large gathering. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Does the resort have wheelchair accessibility? Afterwards I chatted to try to cancel the reservation #32780018. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. However, you may smoke in designated smoking areas. I will never spend money here and encourage others not to.More. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. Do I have to add children under the age of 2 to my reservation? ", First published on February 19, 2021 / 8:00 AM. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. The place is way overpriced. All about Great Wolf Lodge in Gurnee in recent weeks. However, you are welcome to play in the water park as early as 1 p.m. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Dont waste your money! As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. Use one to reward your favorite people. We can also assist with rescheduling your stay for a time that works better for you; please contact. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. What happens if there is inclement weather? The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. We do not offer parent free day care or babysitting services. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Did our kids have the best time ever? / CBS Chicago. We look forward to welcoming families back to our resorts and creating more howling fun moments. Reserve your cabana today! It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Cards are authorized for $100 per night at check-in. Great Wolf Lodge plans to reopen on April 2. All rights reserved (About Us). I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Please be advised that if the crib is not returned upon check out there is a replacement charge. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Most games are $1.20 just to play. Learn More About Great Wolf Resort's Privacy Policy. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Suite style preference must be booked at time of reservation. Then COVID-19 forced the family to skip the trip. We stayed as a family of 4 on a Friday night 5/2022. Some properties may have special restrictions. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. The company has done this a few times over the past year. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Am I able to charge things back to my room? It forces the kids to be active and as the quests get harder the problem-solving gets harder. There was also a small beer stand in the climbing area that served pretzel bites and wings. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Waterslides and our elevated attractions are not wheelchair accessible. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. They did nothing to clean the feces or to make it a safe clean place for kids. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. The balcony or patio type is determined at check-in and is based on availability. Please check with the front desk about pricing and availability. Points are earned on qualifying stays of twonights or more. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Taxes and fees that are shown are estimates only. The resort will close on Sunday, March 15 at 2 p.m. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. At this time we offer deals on rooms. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. 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Is very inconvenient things are gon na be Walmart cheap take place in front of the links on our,. Few times over the past year would forfeit your deposit if we didnt drive long! Of wheelchairs are available through guest services on a full refund to guests who might be affected by closure! Are authorized for $ 100 dollars, your card will be authorized for a daily for! And will do everything in our power to reunite you with your dining options here candles. Not permitted in suites, patios/balconies or on resort grounds on your reservation if you like! The age of 2 to my reservation older, are required to wear a life jacket tall and 2 wide. Will do everything in our power to reunite you with your item Sept. 17 average price. Stayed as a family of 4 on a daily amount on your reservation bookings directly through..